Back
Remote Worker Profile
Admin Assistant, BPO, Call Center Skills, Data Entry, Email Handling, General Office Skills, Internet Research, Office Admin, Telephone Handling, Typing
Admin Assistant, BPO, Call Center Skills, Data Entry, Email Handling, General Office Skills, Internet Research, Office Admin, Telephone Handling, Typing
Name: Nerilyn Dela Cruz
Location: Bacoor, Philippines
Available: Part Time 30 Hours/Week or Less
Gender: Female
Desired Salary: $1000/Month
Age: 28
Name: Nerilyn Dela Cruz
Available: Part Time 30 Hours/Week or Less
Desired Salary: $1000/Month
Location: Bacoor, Philippines
Gender: Female
Age: 28
About Me
Virtual Operations Manager, Jul 2016-Jan 2017 Manages all deliverables; trains and manages Virtual Assistants; & ensures goals and expectations are met on a daily, weekly & monthly basis. Responsible for lead generation, inbound/outbound calls to search for motivated sellers and buyers. Unit Manager, Capital One Philippines Support Services, Oct 2013-Dec 2015 Managed teams of 17 associates in a Customer Service, Sales, & Technical Support setting. Provided consistent coaching & feedback to associates for development. Generated reports using Microsoft Office; analyzed data for process and site improvement. Assistant Manager for Operations, HSBC Electronic Data Processing, Aug 2007-Dec 2013 Managed teams of 15 associates in an inbound Customer Service & Sales setting for retail & major credit cards. Evaluated phone calls for coaching & development. Prepared reports, desk aids/flyers & presentations for the purpose of training. Project Manager for Process Improvement
Work Environment
  • Work Place: Home
  • Work Station: Desktop
  • Internet Speed: 7 Mbps and Higher
English Speaking & Writing
  • English Speaking:
  • English Writing: College Level
Previous Work Experience
1
Work Description:
Virtual Operations Manager
Company Name:
Investor Virtual Assistant Services
Work Experience:
Less Than 12 Months
2
Work Description:
Telemarketer, Data Encoder, Researcher
Company Name:
Freelance
Work Experience:
Less Than 6 Months
3
Work Description:
Unit Manager for Operations
Company Name:
Capital One Philippines Support Services
Work Experience:
3 Years
4
Work Description:
Assistant Manager for Operations
Company Name:
HSBC Electronic Data Processing Philippines
Work Experience:
4 Years Or More
My Skills
Administrative Support
Admin Assistant Level 5
Typing Level 5
Telephone Handling Level 5
Office Admin Level 5
Internet Research Level 5
General Office Skills Level 5
Email Handling Level 5
Data Entry Level 5
Call Center Skills Level 5
BPO Level 5
Craigslist Level 4
Calendaring Level 3
Sales & Marketing
Sales Level 4
Pinterest Marketing Level 3
Linkedin Advertising Level 3
Google+ Marketing Level 3
Facebook Marketing Level 3
Telemarketing Level 3
Would you like to see more profiles? Join Outsourcely
Founded in 2014
400,000+
Remote Workers
180+
Countries
50,000+
Startups
450K+
Monthly Messages
Find great talent. Hire directly. Pay zero commission fees.