Virtual Operations Manager, Jul 2016-Jan 2017 Manages all deliverables; trains and manages Virtual Assistants; & ensures goals and expectations are met on a daily, weekly & monthly basis. Responsible for lead generation, inbound/outbound calls to search for motivated sellers and buyers. Unit Manager, Capital One Philippines Support Services, Oct 2013-Dec 2015 Managed teams of 17 associates in a Customer Service, Sales, & Technical Support setting. Provided consistent coaching & feedback to associates for development. Generated reports using Microsoft Office; analyzed data for process and site improvement. Assistant Manager for Operations, HSBC Electronic Data Processing, Aug 2007-Dec 2013 Managed teams of 15 associates in an inbound Customer Service & Sales setting for retail & major credit cards. Evaluated phone calls for coaching & development. Prepared reports, desk aids/flyers & presentations for the purpose of training. Project Manager for Process Improvement