Remote Worker Profile
Admin Assistant, BPO, Call Center Skills, Data Entry, Email Handling, General Office Skills, Internet Research, Office Admin, Telephone Handling, Typing
Name: Nerilyn Dela Cruz
Location: Bacoor, Philippines
Available: Part Time 30 Hours/Week or Less
Gender: Female
Desired Salary: $1000/Month
Age: 28
Name: Nerilyn Dela Cruz
Available: Part Time 30 Hours/Week or Less
Desired Salary: $1000/Month
Location: Bacoor, Philippines
Gender: Female
Age: 28
About Me
Virtual Operations Manager, Jul 2016-Jan 2017
Manages all deliverables; trains and manages Virtual Assistants; & ensures goals and expectations are met on a daily, weekly & monthly basis.
Responsible for lead generation, inbound/outbound calls to search for motivated sellers and buyers.
Unit Manager, Capital One Philippines Support Services, Oct 2013-Dec 2015
Managed teams of 17 associates in a Customer Service, Sales, & Technical Support setting. Provided consistent coaching & feedback to associates for development. Generated reports using Microsoft Office; analyzed data for process and site improvement.
Assistant Manager for Operations, HSBC Electronic Data Processing, Aug 2007-Dec 2013
Managed teams of 15 associates in an inbound Customer Service & Sales setting for retail & major credit cards. Evaluated phone calls for coaching & development. Prepared reports, desk aids/flyers & presentations for the purpose of training. Project Manager for Process Improvement
Work Environment
- Work Place: Home
- Work Station: Desktop
- Internet Speed: 7 Mbps and Higher
English Speaking & Writing
- English Speaking:
- English Writing: College Level
Previous Work Experience
1
Work Description:
Virtual Operations Manager
Company Name:
Investor Virtual Assistant Services
Work Experience:
Less Than 12 Months
2
Work Description:
Telemarketer, Data Encoder, Researcher
Company Name:
Freelance
Work Experience:
Less Than 6 Months
3
Work Description:
Unit Manager for Operations
Company Name:
Capital One Philippines Support Services
Work Experience:
3 Years
4
Work Description:
Assistant Manager for Operations
Company Name:
HSBC Electronic Data Processing Philippines
Work Experience:
4 Years Or More
My Skills
Administrative Support
BPO
Typing
Telephone Handling
Office Admin
Internet Research
General Office Skills
Email Handling
Data Entry
Call Center Skills
Admin Assistant
Craigslist
Calendaring
Sales & Marketing
Sales
Facebook Marketing
Google+ Marketing
Linkedin Advertising
Pinterest Marketing
Telemarketing
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- Sales
- Data Entry
- Facebook Marketing
- Photoshop
- Admin Assistant
- Internet Research
- Customer Support
- Blogging
- Article Writing
- Phone Support
- Copywriting
- Email Support
- Technical Support
- App Development
- Order Processing
- Video Editing
- iOS
- Database
- Android
- Mobile Programming
- Project Management
- Accounting
- Bookkeeping
- Photo Editing
- Copy Editing
- Mobile App Testing
- HR / Payroll
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