Being a Support Professional for more than a decade as an online moderator, customer and technical support representative, I was able to develop the skills in customer care, programming, leadership and management. I have created tools that help support agents to efficiently work and achieve their performance metrics. I have also worked closely with the leadership team in creating and analyzing data reports submitted to clients. One of my greatest achievement as an online moderator is being part of the strike team who moderated Bebo's Big Think platform in 2009. This is an event where Bebo selected five of its users, through its Big Think platform to meet with U.K. Prime Minister Gordon Brown for a live debate about how his future policies will affect issues that are pertinent to the UK's youth which was broadcast online.