I have worked in the call center/BPO industry for the past 7 years. I have handled international (US, UK and AU) financial and Telco accounts which are focused on customer service. I was given an opportunity to grow as a Subject Matter Expert, my tasks were to help agents with any product/process questions they may have and also take supervisor calls then I had the chance to become an Academy Coach wherein I was the main point of contact of new hires. I listen to their calls, grade them and make sure that they were ready before they go to the operations floor. My most recent job was as a customer support for a guitar website, it was home based. I handled emails, chat support and admin tasks.