Hi! My name is Ghly Ann Rodriguez, I have been in the Business Process Outsourcing industry for almost 5 years. I have handled business to business and business to consumer account for US and UK based account. I am well trained in providing world class customer satisfaction. I have handled students loans for a US based account (Sallie Mae loan) and an online marketing in UK (eBay UK). I have been to lead generation, Appointment setting and cold calling. I have handled campaigns like Reverse Mortgage, Health Insurance and Student loans. With the last company I've worked with, I was promoted as a Subject Matter Expert, it brought me to this position because of my hard work and dedication. I was able to develop myself to have excellent communication skill I am also a fast learner, goal oriented person I can do multi-tasking job under pressure with minimal supervision.