I've worked in the Call Center Industry for almost 5 years. I was trained and certified to handle customer inquiries about the product and services the companies I've worked for has to offer, provide alternative solutions to resolve issues or concerns in a timely manner, manage customer accounts, offer product and services based on the customers' needs. My efforts have been recognized by the said companies and have received multiple recognition and awards for both Customer Service and Sales. I've recently worked for a principal broker with Keller Williams Realty as her virtual assistant. I've been trained and have done tasks involving Lead Generation, Lead Validation, Inside Sales Agent for Real Estate Agent Acquisition, CRM/MLS Management, Lead Management, Lead Coordinator, Social Media Marketing.