I am an Online Freelancer and a well experienced Call Center agent since 2011. I worked as a Customer Service Representative, which I answer and make calls to customers inquiring about their tax refunds and deposits from their employers. I am also responsible for checking their account and releasing funds that have been on held by merchants. After working in that field, I switched to other company working as a Senior Customer Representative and a Project Manager, where I hunt for clients and have them hire agents from us. I also handled different types of projects such as Lead generation, Appointment Setting, Inside Sales in a Real Estate and other Companies. I have a wide experienced in Inbound and Outbound accounts as a Telemarketer, Appointment Setter, Lead Generator, Telesales agent and for non-voice campaigns such as Email Marketer, Chat Support and Quality Analyst. I always make it sure to meet and exceed the expectations of my clients by providing them good results.