Hi, my name is Leandro, I am a freelancer with more than 10 years of experience working in the BPO Industry. I've handled several campaigns with some of the biggest companies in the U.S., Canada and Australia. These companies include J.P. Morgan Chase Bank, PayPal, Dish Network, DirecTV, United American and Telstra as a call center agent for several companies. With J.P. Morgan Chase Bank, I handled credit card applications for prospective new customers, from info gathering to credit checks. With PayPal, I've handled transaction disputes and varied customer care solutions. With Dish Network and DirecTV, I've covered everything from product selling to billing and Technical Support. With United American, which is a Healthcare Account, I've worked with customers' benefit inquiries to handling disputes, including dealing with medical providers' inquiries. Lastly, with Telstra, I've covered everything from mobile phones, Internet and Phone set ups, to Television Subscriptions.