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Internet Browsing, Microsoft Word, Team Player, Admin Assistant, Call Center Skills, Customer Support, Data Entry, Office Admin, Typing, Order Processing
Internet Browsing, Microsoft Word, Team Player, Admin Assistant, Call Center Skills, Customer Support, Data Entry, Office Admin, Typing, Order Processing
Name: Joanne Gonzales
Location: Quezon City, Philippines
Available: Part Time 30 Hours/Week or Less
Gender: Female
Desired Salary: $680/Month
Age: 30
Name: Joanne Gonzales
Available: Part Time 30 Hours/Week or Less
Desired Salary: $680/Month
Location: Quezon City, Philippines
Gender: Female
Age: 30
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About Me
I started my Call Center career in 2006. I have done customer service in all channels; email, voice and chat. Here is the list of my expertise: - Customer Support - Email Handling - Order Processing (includes new orders, modifications and cancellations) - Customer Follow Up - Chat Support - Data Entry - Managing inbox notifications - Social Media Marketing - Email Management - Google Docs - Google Spreadsheet - Microsoft Word - Microsoft Excel - Zopim - Zendesk - Virtual Assistant - Web Research
Work Environment
  • Work Place: Home
  • Work Station: Laptop
  • Internet Speed: 5-6 Mbps
English Speaking & Writing
  • English Speaking: Fluent English
  • English Writing: Professional Level
Previous Work Experience
1
Work Description:
Customer Service Specialist
Company Name:
Tata Consultancy Services Inc.
Work Experience:
2 Years
2
Work Description:
Tier 2 Consultant (Customer Service Specialist)
Company Name:
Sutherland Global Services
Work Experience:
Less Than 12 Months
3
Work Description:
International Travel Specialist
Company Name:
Metglobal Philippines
Work Experience:
2 Years
4
Work Description:
Air Traffic Controller
Company Name:
Upwork (Formerly oDesk) & Elance
Work Experience:
Less Than 12 Months
5
Work Description:
Customer Service Specialist
Company Name:
Oranje Company – Fiverr
Work Experience:
Less Than 6 Months
6
Work Description:
Technical Support Representative
Company Name:
Convergys Philippines – AT&T (Bellsouth
Work Experience:
2 Years
7
Work Description:
Customer Service Representative
Company Name:
Sitel Philippines
Work Experience:
2 Years
8
Work Description:
Outbound Sales Representative
Company Name:
Enfra USA – Sun Rocket VOIP
Work Experience:
Less Than 6 Months
My Skills
General Computer Skills
Microsoft Word Level 5
Team Player Level 5
Internet Browsing Level 5
Flexible Schedule Level 4
Typing Speed Level 4
Problem Solving Level 4
Microsoft Excel Level 4
Rapid Skill Learning Level 4
Microsoft Powerpoint Level 3
Administrative Support
Admin Assistant Level 5
Call Center Skills Level 5
Data Entry Level 5
Office Admin Level 5
Typing Level 5
Internet Research Level 4
Email Handling Level 4
Customer Service
Customer Support Level 5
Order Processing Level 5
Technical Support Level 4
Phone Support Level 4
Email Support Level 4
Writing & Content
Research Level 4
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