Remote Worker Profile
Attention to Detail, Technical Writing, Customer Support, Phone Support, Technical Support, Sales, Sales & Lead Generation, Chat Support, Fast Pace Working, Rapid Skill Learning
Name: Leoriza Miñao
Location: Canlaon City, Philippines
Available: Full Time 40 Hours/Week or More
Gender: Female
Desired Salary: $600/Month
Age: 32
Name: Leoriza Miñao
Available: Full Time 40 Hours/Week or More
Desired Salary: $600/Month
Location: Canlaon City, Philippines
Gender: Female
Age: 32
About Me
Customer Service and Technical Support (chat, email and phone), along with Sales and Account Management, are at the forefront of my recent set of professional skills. I have supported several clients in the past and have been consistently recognized for exceeding expectations on key performance metrics.
In 2007, I have been a Technical Support Representative for QuickBooks, an accounting software. Client Satisfaction and Resolution Rate were the key metrics to which I have mastered in this role. In 2009, I joined Convergys Philippines as a Field Technician Support Representative for Comcast, a cable company in The United States, where I handled field escalations and activations. Not a year later, I joined the same program as a Chat and Email Support Representative. Having been a consistent high-achiever in the program, I got moved to support technical related calls and handle Sales as well. This experience gave me a lot of exposure to sales management and after-sales support.
Work Environment
- Work Place: Home
- Work Station: Desktop
- Internet Speed: 7 Mbps and Higher
English Speaking & Writing
- English Speaking: Fluent English
- English Writing: Professional Level
Previous Work Experience
1
Work Description:
Technical Support
Company Name:
eTelecare Global Solutions (now Convergys Corporation)
Work Experience:
2 Years
2
Work Description:
Customer Service and Sales Representative
Company Name:
Convergys Philippines Services
Work Experience:
4 Years Or More
My Skills
General Computer Skills
Attention to Detail
Microsoft Word
Typing Speed
Team Player
Problem Solving
Microsoft Outlook
Microsoft Excel
Internet Browsing
Google Docs
Flexible Schedule
Rapid Skill Learning
Fast Pace Working
Microsoft Powerpoint
Writing & Content
Technical Writing
Web Content
Feature Writing
Content Writing
Business Writing
Blogging
Articles
Article Writing
Article Rewriting
Customer Service
Customer Support
Phone Support
Technical Support
Chat Support
Email Support
Sales & Marketing
Sales
Sales & Lead Generation
Social Networking
Lead Generation
Internet Marketing
Email Marketing
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- Mobile Programming
- Project Management
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- Bookkeeping
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- HR / Payroll
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