Customer Service and Technical Support (chat, email and phone), along with Sales and Account Management, are at the forefront of my recent set of professional skills. I have supported several clients in the past and have been consistently recognized for exceeding expectations on key performance metrics. In 2007, I have been a Technical Support Representative for QuickBooks, an accounting software. Client Satisfaction and Resolution Rate were the key metrics to which I have mastered in this role. In 2009, I joined Convergys Philippines as a Field Technician Support Representative for Comcast, a cable company in The United States, where I handled field escalations and activations. Not a year later, I joined the same program as a Chat and Email Support Representative. Having been a consistent high-achiever in the program, I got moved to support technical related calls and handle Sales as well. This experience gave me a lot of exposure to sales management and after-sales support.