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Attention to Detail, Technical Writing, Customer Support, Phone Support, Technical Support, Sales, Sales & Lead Generation, Chat Support, Fast Pace Working, Rapid Skill Learning
Attention to Detail, Technical Writing, Customer Support, Phone Support, Technical Support, Sales, Sales & Lead Generation, Chat Support, Fast Pace Working, Rapid Skill Learning
Name: Leoriza Miñao
Location: Canlaon City, Philippines
Available: Full Time 40 Hours/Week or More
Gender: Female
Desired Salary: $600/Month
Age: 32
Name: Leoriza Miñao
Available: Full Time 40 Hours/Week or More
Desired Salary: $600/Month
Location: Canlaon City, Philippines
Gender: Female
Age: 32
About Me
Customer Service and Technical Support (chat, email and phone), along with Sales and Account Management, are at the forefront of my recent set of professional skills. I have supported several clients in the past and have been consistently recognized for exceeding expectations on key performance metrics. In 2007, I have been a Technical Support Representative for QuickBooks, an accounting software. Client Satisfaction and Resolution Rate were the key metrics to which I have mastered in this role. In 2009, I joined Convergys Philippines as a Field Technician Support Representative for Comcast, a cable company in The United States, where I handled field escalations and activations. Not a year later, I joined the same program as a Chat and Email Support Representative. Having been a consistent high-achiever in the program, I got moved to support technical related calls and handle Sales as well. This experience gave me a lot of exposure to sales management and after-sales support.
Work Environment
  • Work Place: Home
  • Work Station: Desktop
  • Internet Speed: 7 Mbps and Higher
English Speaking & Writing
  • English Speaking: Fluent English
  • English Writing: Professional Level
Previous Work Experience
1
Work Description:
Technical Support
Company Name:
eTelecare Global Solutions (now Convergys Corporation)
Work Experience:
2 Years
2
Work Description:
Customer Service and Sales Representative
Company Name:
Convergys Philippines Services
Work Experience:
4 Years Or More
My Skills
General Computer Skills
Attention to Detail Level 5
Problem Solving Level 4
Team Player Level 4
Typing Speed Level 4
Microsoft Word Level 4
Microsoft Powerpoint Level 4
Microsoft Outlook Level 4
Fast Pace Working Level 4
Rapid Skill Learning Level 4
Flexible Schedule Level 4
Google Docs Level 4
Internet Browsing Level 4
Microsoft Excel Level 4
Writing & Content
Technical Writing Level 5
Web Content Level 3
Feature Writing Level 3
Content Writing Level 3
Business Writing Level 3
Blogging Level 3
Articles Level 3
Article Writing Level 3
Article Rewriting Level 3
Customer Service
Chat Support Level 5
Technical Support Level 5
Phone Support Level 5
Customer Support Level 5
Email Support Level 4
Sales & Marketing
Sales & Lead Generation Level 5
Sales Level 5
Lead Generation Level 4
Social Networking Level 4
Email Marketing Level 3
Internet Marketing Level 3
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