I have 14 years of progressive experience in the Administrative & Customer Support field. Most recently, my responsibilities as Virtual Assistant at My Property included performing research projects, handling emails and day-to-day business operations. Additionally, I managed customer inquiries, resolved complaints & technical concerns. By resolving complaints, I gained a deep analytical knowledge—but more importantly, I learned how to interact calmly and diplomatically with unhappy customers. In my role as Virtual Executive Assistant to the CEO at Verge, I was an active behind-the-scene partner contributing on the administrative side and long term business development planning. I managed the company's social media accounts- helping expand its audience to a whopping 360%. I have also assisted in the successful launch of the company's new website. I have a strong sense of responsibility towards great work and the flair to go the extra mile.