More than 20 years experience in the insurance industry, handling life, non-life, group life and worker’s compensation insurance. Handled policy owner servicing, underwriting, claims, marketing and agency operations. Strong background in leading a team of efficient and effective staff, project management, process and procedures documentation, user training, quality assurance, system automation projects, business system analysis and documentation, system testing, and production system support in various client/server environments. With Certifications on the following: Fellow, Life Management Institute Associate, Customer Service Associate, Insurance Agency Administration Associate, Insurance Regulation and Compliance Projects Undertaken: - Policy Decisions System - Event Planner (Android Mobile Application) - Billing Decisions System - Client Maintenance Database Cleanup for AS400 - Group Insurance System (GIS) - Life Automation Projects (AS400)