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Attention to Detail, Fast Pace Working, Flexible Schedule, Internet Browsing, Microsoft Word, Team Player, Email Support, Phone Support, Filipino, Communications
Attention to Detail, Fast Pace Working, Flexible Schedule, Internet Browsing, Microsoft Word, Team Player, Email Support, Phone Support, Filipino, Communications
Name: Ara Joan Basallo
Location: Burgos, Spain
Available: Full Time 40 Hours/Week or More
Gender: Female
Desired Salary: $800/Month
Age: 31
Name: Ara Joan Basallo
Available: Full Time 40 Hours/Week or More
Desired Salary: $800/Month
Location: Burgos, Spain
Gender: Female
Age: 31
About Me
I worked in the call center industry for more than 7 years. I didn't have any prior customer service experience when I started working in HSBC but I strived to learn quickly and adapt to the fast-paced environment I was in. Because of this, I was awarded the Top Performer/Employee of the Month for a couple of times and received other awards such as Best in Call Quality and Best in Collections. I wanted to go out of my comfort zone and work abroad so I accepted a job offer in Kuala Lumpur, Malaysia to work for Emerio. There was a big adjustment as I was servicing US-based customers previously and since our client is United Overseas Bank, our customers are Singapore-based. There were challenges working for a new company, in another country but I didn't dwell on these. I pursued to be the best again and all my hard efforts paid off. I received Employee of the Month twice and I was always in the top rank monthly. I never had any absences during my employment in both companies.
Work Environment
  • Work Place: Home
  • Work Station: Laptop
  • Internet Speed: 7 Mbps and Higher
English Speaking & Writing
  • English Speaking: Fluent English
  • English Writing: Professional Level
Previous Work Experience
1
Work Description:
Customer service, collections, billing disputes
Company Name:
HSBC Electronic Data Processing (Philippines) Inc.
Work Experience:
4 Years Or More
2
Work Description:
Customer service, product services escalation
Company Name:
Emerio (Malaysia) Sdn Bhd
Work Experience:
2 Years
My Skills
General Computer Skills
Attention to Detail Level 5
Team Player Level 5
Microsoft Word Level 5
Internet Browsing Level 5
Flexible Schedule Level 5
Fast Pace Working Level 5
Typing Speed Level 3
Problem Solving Level 3
Microsoft Powerpoint Level 3
Microsoft Outlook Level 3
Microsoft Excel Level 3
Google Docs Level 3
Rapid Skill Learning Level 3
Writing & Content
Communications Level 4
Creative Writing Level 3
Editing Level 3
English Proofreading Level 3
Proofreading Level 3
Script Writing Level 3
Short Stories Level 3
Article Writing Level 3
Word Processing Level 3
Customer Service
Phone Support Level 5
Email Support Level 5
Translation & Languages
Filipino Level 5
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