I worked in the call center industry for more than 7 years. I didn't have any prior customer service experience when I started working in HSBC but I strived to learn quickly and adapt to the fast-paced environment I was in. Because of this, I was awarded the Top Performer/Employee of the Month for a couple of times and received other awards such as Best in Call Quality and Best in Collections. I wanted to go out of my comfort zone and work abroad so I accepted a job offer in Kuala Lumpur, Malaysia to work for Emerio. There was a big adjustment as I was servicing US-based customers previously and since our client is United Overseas Bank, our customers are Singapore-based. There were challenges working for a new company, in another country but I didn't dwell on these. I pursued to be the best again and all my hard efforts paid off. I received Employee of the Month twice and I was always in the top rank monthly. I never had any absences during my employment in both companies.