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Remote Worker Profile
BPO, Call Center Skills, Customer Support, Data Entry, Typing, Phone Support, Attention to Detail, Rapid Skill Learning, Typing Speed, Virtual Assistant
BPO, Call Center Skills, Customer Support, Data Entry, Typing, Phone Support, Attention to Detail, Rapid Skill Learning, Typing Speed, Virtual Assistant
Name: Charles Belushi Oriel
Location: Quezon City, Philippines
Available: Full Time 40 Hours/Week or More
Gender: Male
Desired Salary: $500/Month
Age: 27
Name: Charles Belushi Oriel
Available: Full Time 40 Hours/Week or More
Desired Salary: $500/Month
Location: Quezon City, Philippines
Gender: Male
Age: 27
About Me
I've been working in BPO industry for 8 years now. My recent position was a call escalations support where I have been dealing with customers who need escalating assistance in their disrupted flights, errors on flight itinerary and provides detailed and thorough investigation on case analysis for Jetstar Airways. I have been highly trained to deal with customers who are requesting for their issues to be escalated to a managerial position that requires special assistance which may lead to customer recovery. Also, I have an experience on validating cases and data entry on which queue should they be placed depending on what type of concern or complaint they have. I have also been trained to draft and send emails to our customers following our company's brand of writing. I was also upskilled as a quality assurance analyst to proofread letters before sending them to our customers to make sure that all concerns have been addressed in the letter.
Work Environment
  • Work Place: Home
  • Work Station: Laptop
  • Internet Speed: 7 Mbps and Higher
English Speaking & Writing
  • English Speaking: Fluent English
  • English Writing: College Level
Previous Work Experience
1
Work Description:
Customer Service Representative
Company Name:
NCO Financial Systems
Work Experience:
3 Years
2
Work Description:
Team Lead Associate
Company Name:
NCO Financial Systems
Work Experience:
3 Years
3
Work Description:
Admin Support Associate
Company Name:
NCO Financial Systems
Work Experience:
3 Years
4
Work Description:
Flights Reservations Agent
Company Name:
Stellar Philippines Inc.
Work Experience:
4 Years Or More
5
Work Description:
Customer Care Analyst
Company Name:
Stellar Philippines Inc.
Work Experience:
4 Years Or More
6
Work Description:
Letter Proof Reader
Company Name:
Stellar Philippines Inc.
Work Experience:
4 Years Or More
7
Work Description:
Call Escalations Support
Company Name:
Stellar Philippines Inc.
Work Experience:
4 Years Or More
My Skills
Administrative Support
BPO Level 5
Call Center Skills Level 5
Data Entry Level 5
Typing Level 5
Virtual Assistant Level 4
Admin Assistant Level 3
Email Handling Level 3
Customer Service
Customer Support Level 5
Phone Support Level 5
Chat Support Level 4
Email Support Level 4
General Computer Skills
Typing Speed Level 4
Rapid Skill Learning Level 4
Attention to Detail Level 4
Problem Solving Level 3
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