I am a seasoned customer service agent with 7 years of experience providing technical support assistance to US customers which include equipment troubleshooting, handling drop-ship and dispatch orders, billing inquiries and disputes, and providing overall customer satisfaction. I have been thoroughly trained by a leading call center in the Philippines where I consistently aced customer satisfaction surveys and developed my skills in customer handling, multitasking, and call control. My experience instilled in me the right attitude to excellent customer services such as patience, resourcefulness, positive spirit, and willingness to help. I am a fast learner and always have an appetite to learn more. I can work full-time with U.S. customers and I look forward to hearing from you!