Remote Worker Profile
Microsoft Word, Copy Editing, Copy Typing, Copywriting, eBooks, Data Entry, Email Handling, Typing, Email Support, Chat Support
Name: Ivy Arche
Location: Pasay City, Philippines
Available: Full Time 40 Hours/Week or More
Gender: Female
Desired Salary: $1000/Month
Age: 27
Name: Ivy Arche
Available: Full Time 40 Hours/Week or More
Desired Salary: $1000/Month
Location: Pasay City, Philippines
Gender: Female
Age: 27
About Me
Convergys -
• Responsible for creating new mobile accounts for newly signed customers.
• Receiving calls regarding transferring of data from their previous mobile account into their newly created account (we call it porting).
• Responsible for processing mobile purchases and activation for the clients.
• Troubleshooting any mobile and prepaid technicalities.
ADP -
• Responsible for taking and resolving escalated calls or cases.
• Responsible for supporting the Tier1 Client Services (Analyst and Senior Analyst) on their call taking and case sweeping.
• Troubleshooting any complex issues regarding Benefit Accruals (Vacation, PTO, Sick Policies).
• Setting up and Troubleshooting Special Calculations including but not limited to 401K Calculations, Union Dues, Group Term Life, Special Compensations, etc.
• Responsible for coordinating correcting payrolls/rerunning payrolls in order to correct the entries. Thus coordinating with financial services for the Money Movement, Taxes Impounding.
Work Environment
- Work Place: Home
- Work Station: Laptop
- Internet Speed: 5-6 Mbps
English Speaking & Writing
- English Speaking: Fluent English
- English Writing: College Level
Previous Work Experience
1
Work Description:
Customer Service Representative
Company Name:
Convergys
Work Experience:
Less Than 12 Months
2
Work Description:
Payroll Specialist
Company Name:
ADP LLC
Work Experience:
3 Years
My Skills
Administrative Support
Typing
Email Handling
Data Entry
Internet Research
Data Processing
Call Center Skills
Calendaring
BPO
Admin Assistant
APAC
General Office Skills
Writing & Content
Copy Editing
eBooks
Copywriting
Copy Typing
Communications
English Proofreading
Articles
Book Writing
English Punctuation
Feature Writing
General Computer Skills
Microsoft Word
Typing Speed
Internet Browsing
Google Docs
Flexible Schedule
Fast Pace Working
Attention to Detail
Customer Service
Chat Support
Email Support
Phone Support
Customer Support
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- Sales
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- Facebook Marketing
- Photoshop
- Admin Assistant
- Internet Research
- Customer Support
- Blogging
- Article Writing
- Phone Support
- Copywriting
- Email Support
- Technical Support
- App Development
- Order Processing
- Video Editing
- iOS
- Database
- Android
- Mobile Programming
- Project Management
- Accounting
- Bookkeeping
- Photo Editing
- Copy Editing
- Mobile App Testing
- HR / Payroll
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