Convergys - • Responsible for creating new mobile accounts for newly signed customers. • Receiving calls regarding transferring of data from their previous mobile account into their newly created account (we call it porting). • Responsible for processing mobile purchases and activation for the clients. • Troubleshooting any mobile and prepaid technicalities. ADP - • Responsible for taking and resolving escalated calls or cases. • Responsible for supporting the Tier1 Client Services (Analyst and Senior Analyst) on their call taking and case sweeping. • Troubleshooting any complex issues regarding Benefit Accruals (Vacation, PTO, Sick Policies). • Setting up and Troubleshooting Special Calculations including but not limited to 401K Calculations, Union Dues, Group Term Life, Special Compensations, etc. • Responsible for coordinating correcting payrolls/rerunning payrolls in order to correct the entries. Thus coordinating with financial services for the Money Movement, Taxes Impounding.