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Remote Worker Profile
Microsoft Word, Copy Editing, Copy Typing, Copywriting, eBooks, Data Entry, Email Handling, Typing, Email Support, Chat Support
Microsoft Word, Copy Editing, Copy Typing, Copywriting, eBooks, Data Entry, Email Handling, Typing, Email Support, Chat Support
Name: Ivy Arche
Location: Pasay City, Philippines
Available: Full Time 40 Hours/Week or More
Gender: Female
Desired Salary: $1000/Month
Age: 27
Name: Ivy Arche
Available: Full Time 40 Hours/Week or More
Desired Salary: $1000/Month
Location: Pasay City, Philippines
Gender: Female
Age: 27
About Me
Convergys - • Responsible for creating new mobile accounts for newly signed customers. • Receiving calls regarding transferring of data from their previous mobile account into their newly created account (we call it porting). • Responsible for processing mobile purchases and activation for the clients. • Troubleshooting any mobile and prepaid technicalities. ADP - • Responsible for taking and resolving escalated calls or cases. • Responsible for supporting the Tier1 Client Services (Analyst and Senior Analyst) on their call taking and case sweeping. • Troubleshooting any complex issues regarding Benefit Accruals (Vacation, PTO, Sick Policies). • Setting up and Troubleshooting Special Calculations including but not limited to 401K Calculations, Union Dues, Group Term Life, Special Compensations, etc. • Responsible for coordinating correcting payrolls/rerunning payrolls in order to correct the entries. Thus coordinating with financial services for the Money Movement, Taxes Impounding.
Work Environment
  • Work Place: Home
  • Work Station: Laptop
  • Internet Speed: 5-6 Mbps
English Speaking & Writing
  • English Speaking: Fluent English
  • English Writing: College Level
Previous Work Experience
1
Work Description:
Customer Service Representative
Company Name:
Convergys
Work Experience:
Less Than 12 Months
2
Work Description:
Payroll Specialist
Company Name:
ADP LLC
Work Experience:
3 Years
My Skills
Administrative Support
Typing Level 5
Email Handling Level 5
Data Entry Level 5
Calendaring Level 4
Call Center Skills Level 4
Data Processing Level 4
Internet Research Level 4
BPO Level 4
APAC Level 3
Admin Assistant Level 3
General Office Skills Level 3
Writing & Content
eBooks Level 5
Copywriting Level 5
Copy Typing Level 5
Copy Editing Level 5
English Proofreading Level 4
Communications Level 4
Feature Writing Level 3
English Punctuation Level 3
Book Writing Level 3
Articles Level 3
General Computer Skills
Microsoft Word Level 5
Attention to Detail Level 4
Fast Pace Working Level 4
Flexible Schedule Level 4
Google Docs Level 4
Internet Browsing Level 4
Typing Speed Level 4
Customer Service
Chat Support Level 5
Email Support Level 5
Customer Support Level 4
Phone Support Level 4
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