Remote Worker Profile
Data Entry, Transcription, Typing, Attention to Detail, Fast Pace Working, Rapid Skill Learning, Flexible Schedule, Internet Browsing, Microsoft Excel, Microsoft Word
Name: Christine Balbalosa
Location: Naga City, Philippines
Available: Full Time 40 Hours/Week or More
Gender: Female
Desired Salary: $800/Month
Age: 30
Name: Christine Balbalosa
Available: Full Time 40 Hours/Week or More
Desired Salary: $800/Month
Location: Naga City, Philippines
Gender: Female
Age: 30
About Me
I have spent almost 9 years in the BPO industry where I started as a customer service support for a financial institution. As a customer service agent, I have developed strong interpersonal skills that allowed me to be able to address all customer queries accordingly while providing callers with a quality experience. After less than a year of being a consultant, I was promoted to Quality Assurance Specialist. My primary functions included monitoring of all transactions to ensure all callers are dealt with accordingly and all client-set standards are met. All of the observations were always presented through reports I have prepared and meetings with stakeholders. I have also facilitated refreshers and calibrations. After four years, I have moved up the ladder after being promoted to Quality Assurance Manager, apart from data analysis and client engagement, I was also responsible for a team of more than ten Quality Assurance Specialists. I have also worked for Talent Acquisition for a year.
Work Environment
- Work Place: Home
- Work Station: Laptop
- Internet Speed: 5-6 Mbps
English Speaking & Writing
- English Speaking: Fluent English
- English Writing: Professional Level
Previous Work Experience
1
Work Description:
Talent Acquisition
Company Name:
Sutherland Global Services
Work Experience:
1 Year
2
Work Description:
Quality Assurance
Company Name:
Sutherland Global Services
Work Experience:
4 Years Or More
3
Work Description:
Inbound Phone Support
Company Name:
Sutherland Global Services
Work Experience:
Less Than 6 Months
4
Work Description:
Telephone Banker
Company Name:
People Support
Work Experience:
Less Than 12 Months
My Skills
General Computer Skills
Typing Speed
Team Player
Problem Solving
Microsoft Word
Attention to Detail
Fast Pace Working
Rapid Skill Learning
Flexible Schedule
Internet Browsing
Microsoft Excel
Microsoft Powerpoint
Administrative Support
Data Entry
Transcription
Typing
BPO
Telephone Handling
General Office Skills
Email Handling
Data Processing
Admin Assistant
Sourcing
Customer Service
Email Support
Order Processing
Phone Support
Chat Support
Customer Support
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