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Data Entry, Transcription, Typing, Attention to Detail, Fast Pace Working, Rapid Skill Learning, Flexible Schedule, Internet Browsing, Microsoft Excel, Microsoft Word
Data Entry, Transcription, Typing, Attention to Detail, Fast Pace Working, Rapid Skill Learning, Flexible Schedule, Internet Browsing, Microsoft Excel, Microsoft Word
Name: Christine Balbalosa
Location: Naga City, Philippines
Available: Full Time 40 Hours/Week or More
Gender: Female
Desired Salary: $800/Month
Age: 30
Name: Christine Balbalosa
Available: Full Time 40 Hours/Week or More
Desired Salary: $800/Month
Location: Naga City, Philippines
Gender: Female
Age: 30
About Me
I have spent almost 9 years in the BPO industry where I started as a customer service support for a financial institution. As a customer service agent, I have developed strong interpersonal skills that allowed me to be able to address all customer queries accordingly while providing callers with a quality experience. After less than a year of being a consultant, I was promoted to Quality Assurance Specialist. My primary functions included monitoring of all transactions to ensure all callers are dealt with accordingly and all client-set standards are met. All of the observations were always presented through reports I have prepared and meetings with stakeholders. I have also facilitated refreshers and calibrations. After four years, I have moved up the ladder after being promoted to Quality Assurance Manager, apart from data analysis and client engagement, I was also responsible for a team of more than ten Quality Assurance Specialists. I have also worked for Talent Acquisition for a year.
Work Environment
  • Work Place: Home
  • Work Station: Laptop
  • Internet Speed: 5-6 Mbps
English Speaking & Writing
  • English Speaking: Fluent English
  • English Writing: Professional Level
Previous Work Experience
1
Work Description:
Talent Acquisition
Company Name:
Sutherland Global Services
Work Experience:
1 Year
2
Work Description:
Quality Assurance
Company Name:
Sutherland Global Services
Work Experience:
4 Years Or More
3
Work Description:
Inbound Phone Support
Company Name:
Sutherland Global Services
Work Experience:
Less Than 6 Months
4
Work Description:
Telephone Banker
Company Name:
People Support
Work Experience:
Less Than 12 Months
My Skills
General Computer Skills
Typing Speed Level 4
Team Player Level 4
Problem Solving Level 4
Microsoft Word Level 4
Attention to Detail Level 4
Fast Pace Working Level 4
Rapid Skill Learning Level 4
Flexible Schedule Level 4
Internet Browsing Level 4
Microsoft Excel Level 4
Microsoft Powerpoint Level 3
Administrative Support
Data Entry Level 5
Transcription Level 5
Typing Level 5
BPO Level 4
Telephone Handling Level 3
General Office Skills Level 3
Email Handling Level 3
Data Processing Level 3
Admin Assistant Level 3
Sourcing Level 3
Customer Service
Email Support Level 4
Order Processing Level 4
Phone Support Level 4
Chat Support Level 4
Customer Support Level 3
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