Multi-skilled Virtual Assistant. Extremely capable of doing simple administrative tasks to complex ones. Into data entry, data gathering, and voice transcriptions; e-mail management; E-commerce order processing and management; conducting extensive research, creating powerful presentations; providing recommendations, reports analyses; mapping business processes and managing teams and projects. With 12 years of experience in the contact center industry with expertise in managing telemarketing, quality assurance and customer service teams. Can administer support to customers across various channels such as voice, email, chat and social media, all within expected service level agreements. ?With hands on knowledge in managing business operations; Have worked closely with Human Resources, Administration, System Development, IT and Accounting Departments to make sure day to day business runs smoothly. With a Diploma in Social Media Marketing with Distinction Award and currently, taking up an online course in Digital Marketing. I am highly organized, attentive to detail and a perfectionist. Available for full-time work. Special skills as follows: Fluent in English MS Office & Windows OS File Storage: Google Drive & Dropbox Project Management: Microsoft Visio & Evernote Website Building: Wordpress & Wix.com Social Media Marketing CRM and Ecommerce via PHP I look forward to hearing from you!