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BPO, Call Center Skills, Customer Support, Data Processing, Desktop Support, General Office Skills, Helpdesk, Telephone Handling, Time Management, Phone Support
BPO, Call Center Skills, Customer Support, Data Processing, Desktop Support, General Office Skills, Helpdesk, Telephone Handling, Time Management, Phone Support
Name: Ralph Jotic
Location: Quezon City, Philippines
Available: Part Time 30 Hours/Week or Less
Gender: Male
Desired Salary: $600/Month
Age: 30
Name: Ralph Jotic
Available: Part Time 30 Hours/Week or Less
Desired Salary: $600/Month
Location: Quezon City, Philippines
Gender: Male
Age: 30
About Me
I've worked in the banking industry for 5 years. I started as a telephone banker for JP Morgan Chase & Co back 2012 and was assigned to answer any account inquiries and maintenance requested by customers. Moved over to the Technology side in 2014 where I was assigned to assist Tellers, Bankers, Branch Managers, Market Directors, Regional Directors with account related issues and research. included to my tasks are account maintenance navigation wherein remote assistance is used to instruct branch employees of what to do. Navigated branch employees with account openings and made sure accounts were opened as per policy. Recently joined the ATM monitoring group and is assigned to monitor and submit reports for all the Chase ATM's which are faulted or needs maintenance. Making sure the ATM are in tip top, up and running is one of my assigned tasks and in cases that repair or maintenance would be done our group is assigned to follow up and make sure the issue would be resolved ASAP.
Work Environment
  • Work Place: Home
  • Work Station: Desktop
  • Internet Speed: 5-6 Mbps
English Speaking & Writing
  • English Speaking: Fluent English
  • English Writing: College Level
Previous Work Experience
1
Work Description:
ATM Monitoring Group
Company Name:
JP Morgan Chase & Co.
Work Experience:
Less Than 6 Months
2
Work Description:
Branch Technology Support
Company Name:
JP Morgan Chase & Co.
Work Experience:
2 Years
3
Work Description:
Telephone Banking Customer Service
Company Name:
JP Morgan Chase & Co.
Work Experience:
3 Years
4
Work Description:
Customer Service
Company Name:
Convergys (General Motors)
Work Experience:
1 Year
My Skills
Administrative Support
BPO Level 5
Time Management Level 5
Telephone Handling Level 5
Helpdesk Level 5
General Office Skills Level 5
Desktop Support Level 5
Data Processing Level 5
Call Center Skills Level 5
Internet Research Level 4
Office Admin Level 4
Typing Level 4
Sourcing Level 4
Email Handling Level 4
Data Entry Level 4
Content Moderation Level 4
Admin Assistant Level 4
Calendaring Level 4
Travel Planning Level 3
Virtual Assistant Level 3
Daily Checks Level 3
Transcription Level 3
Programming & IT
Network Monitoring Level 4
Payment Subscription Level 4
Software Testing Level 4
Windows Desktop Level 4
YouTube Level 3
Windows XP Level 3
Windows 8 Level 3
Windows 7 Level 3
Web Services Level 3
Script Install Level 3
Network Administration Level 3
Customer Service
Phone Support Level 5
Customer Support Level 5
Technical Support Level 4
Email Support Level 3
Order Processing Level 3
Chat Support Level 3
Sales & Marketing
Data Analytics Level 4
Telemarketing Level 3
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