Results-driven and highly motivated professional with 14+ years’ progressively responsible experience in IT technical management. Proven track record of maintaining, analyzing, troubleshooting, and highly skilled in overseeing the development, implementation and administration of IT policies and hands-on experience in ITIL, incident management and problem management. Able to cope extremely well under pressure, prioritizing workloads and demonstrating problem-solving skills, even when put ‘on the spot’. Excellent communication skills, both written and verbal, able to interact well at all levels.