Having been part of the BPO industry for the past eight years now has allowed me to acquire the expertise and experience in this field from customer service, client relations, performance reviews and overseeing operations, to people and resource management. Taking the team to the next level, driving resources to perform, multi-tasking, effective communication, strong problem-solving aptitude and client and customer relations are some of my core strengths. My experience encompasses managing the project; the resources and the people and collaborating with stakeholders both remotely and on site in planning and executing action plans to meet the client's requirement. I consider being part of a successful project and having been able to contribute to its growth for the past five years as an accomplishment.