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Attention to Detail, Customer Support, Data Entry, Email Handling, Helpdesk, Typing, Email Support, Technical Support, Filipino, Chat Support
Attention to Detail, Customer Support, Data Entry, Email Handling, Helpdesk, Typing, Email Support, Technical Support, Filipino, Chat Support
Name: Mark Joseph Renzales
Location: Binangonan, Philippines
Available: Full Time 40 Hours/Week or More
Gender: Male
Desired Salary: $600/Month
Age: 31
Name: Mark Joseph Renzales
Available: Full Time 40 Hours/Week or More
Desired Salary: $600/Month
Location: Binangonan, Philippines
Gender: Male
Age: 31
About Me
My organized nature and personable attitude make me a great candidate. I take ownership of task quickly, I am a creative problem solver, I can multitask, and can manage stress easily. Additionally, I have experience in: - Assisting customers through phone, chat, email in relation to their orders. Also acts as nutrition consultant - Assisting customers through chat and ticket (email) regarding their payments, withdrawals, deposits, reversals, refunds, chargebacks, fraud, logins, and account related issues. - Assisting customers through the phone in relation to their network and Internet issues. - Checking all failed deposits if it is fraudulent or not. Once found fraudulent, escalate the case to the anti-fraud team to immediately neutralize it. - Checking every posted project if there are fraudulent, spam, and phishing projects. Immediately delete the project and account once found guilty. - Minor Dispute Resolution task. Consist of explaining to the user the results of the arbitration. - Minor ID and KYC verification. - Data Entry task. I have 5 years of experience in the customer support position and 2 years as technical support. As of now, I have 7 years of experience in customer support and customer service position.
Work Environment
  • Work Place: Home
  • Work Station: Laptop
  • Internet Speed: 7 Mbps and Higher
English Speaking & Writing
  • English Speaking: Fluent English
  • English Writing: Professional Level
Previous Work Experience
1
Work Description:
CX Specialist (email and chat support)
Company Name:
Freelancer.com Philippines Inc
Work Experience:
4 Years Or More
2
Work Description:
Web Search Evaluator (Facebook and Google)
Company Name:
Appen Butler Hill
Work Experience:
Less Than 6 Months
3
Work Description:
Network Support Associate
Company Name:
Iplus Intelligent Network
Work Experience:
1 Year
4
Work Description:
Technical Support Representative
Company Name:
Aegis People Support
Work Experience:
Less Than 6 Months
5
Work Description:
Customer Support
Company Name:
Amino Z
Work Experience:
Less Than 6 Months
My Skills
Administrative Support
Typing Level 5
Helpdesk Level 5
Email Handling Level 5
Data Entry Level 5
General Office Skills Level 4
Internet Research Level 4
Office Admin Level 4
Telephone Handling Level 4
Call Center Skills Level 4
Admin Assistant Level 4
Content Moderation Level 3
Craigslist Level 3
Data Processing Level 3
General Computer Skills
Attention to Detail Level 5
Typing Speed Level 4
Fast Pace Working Level 4
Flexible Schedule Level 4
Google Docs Level 4
Microsoft Excel Level 4
Microsoft Powerpoint Level 4
Microsoft Word Level 4
Rapid Skill Learning Level 3
Internet Browsing Level 3
Team Player Level 3
Customer Service
Chat Support Level 5
Technical Support Level 5
Email Support Level 5
Customer Support Level 5
Order Processing Level 4
Phone Support Level 4
Translation & Languages
Filipino Level 5
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