My name is Tina and I'm 29. I have experience in call center capacity planning; communicating with company clients; agent, client and campaign analysis; schedule creation and approval; establishing KPIs and targets; assisting with team members' evaluation process including creating feedback forms; creating an environment oriented to trust, open communication, creative thinking, and cohesive team effort, Providing coaching when required and presenting the team with a vision of the project objectives; help with resolving dysfunctional behavior; assuring that the team members have the necessary education and training to effectively participate on the team; designing targets and standards, the development process, techniques and tools to support task performance; assuring that the team addresses all relevant issues within the specifications and various standards within the established time frame; providing status reporting of team activities against the program plan or schedule;