Remote Worker Profile
BPO, Call Center Skills, Data Entry, Helpdesk, Email Support, Order Processing, Phone Support, Technical Support, Telemarketing, Chat Support
Name: Wayne Taylor
Location: Montego Bay, Jamaica
Available: Full Time 40 Hours/Week or More
Gender: Male
Desired Salary: $2500/Month
Age: 31
Name: Wayne Taylor
Available: Full Time 40 Hours/Week or More
Desired Salary: $2500/Month
Location: Montego Bay, Jamaica
Gender: Male
Age: 31
About Me
Professional Summary
Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem-solving.
Skills
Senior Level Customer Service and Sales Agent with 10 years of Call Center experience, a Certificate degree in Customer Service Skills, and 10 years as Customer Service Representative in the Outsourcing industry
Skilled in call center operations
Customer interface expertise
Multi-line phone operation proficiency
Committed to maintaining data integrity
Strong problem-solving aptitude
Persuasive speaker
Familiarity with Key Performance Indicators (KPIs)
Avaya Software knowledge
Previous Experiences
Effectively managed a high-volume of inbound and outbound customer calls.
Addressed and resolved customer product complaints empathetically and professionally.
Gathered and verified all required customer information for tracking purposes.
Defused volatile customer situations calmly and courteously.
Accurately documented, researched and resolved customer service issues.
Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Resolved service, pricing and technical problems for customers by asking clear and specific questions.
Managed high call volume with tact and professionalism.
Oversaw call center employees to ensure customer satisfaction goals were consistently met.
Met or exceeded service and quality standards every review period
Evaluate consumer reports on a monthly basis.
Prepared reports and communication with senior management and clients.
Initiated operations improvements to improve overall productivity.
Acted professionally and patiently when addressing negative customer feedback.
Work Environment
- Work Place: Home
- Work Station: Desktop
- Internet Speed: 7 Mbps and Higher
English Speaking & Writing
- English Speaking:
- English Writing: Professional Level
Previous Work Experience
1
Work Description:
Customer Service & Sales
Company Name:
Strobetech
Work Experience:
Less Than 6 Months
2
Work Description:
Customer Service & Sales
Company Name:
Alliance Health Inc.
Work Experience:
Freelance
3
Work Description:
Customer Service & Sales
Company Name:
Teleperformance Inc.
Work Experience:
2 Years
4
Work Description:
Customer Service & Sales
Company Name:
e-Services Group Intl.
Work Experience:
4 Years Or More
My Skills
Administrative Support
Call Center Skills
BPO
Helpdesk
Data Entry
Transcription
Time Management
Telephone Handling
Internet Research
Email Handling
General Computer Skills
Internet Browsing
Typing Speed
Team Player
Problem Solving
Microsoft Word
Microsoft Excel
Google Docs
Flexible Schedule
Attention to Detail
Customer Service
Chat Support
Technical Support
Phone Support
Order Processing
Email Support
Customer Support
Sales & Marketing
Telemarketing
Leads
Sales
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- Video Editing
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- Project Management
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- Bookkeeping
- Photo Editing
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- Mobile App Testing
- HR / Payroll
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