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Remote Worker Profile
BPO, Call Center Skills, Data Entry, Helpdesk, Email Support, Order Processing, Phone Support, Technical Support, Telemarketing, Chat Support
BPO, Call Center Skills, Data Entry, Helpdesk, Email Support, Order Processing, Phone Support, Technical Support, Telemarketing, Chat Support
Name: Wayne Taylor
Location: Montego Bay, Jamaica
Available: Full Time 40 Hours/Week or More
Gender: Male
Desired Salary: $2500/Month
Age: 31
Name: Wayne Taylor
Available: Full Time 40 Hours/Week or More
Desired Salary: $2500/Month
Location: Montego Bay, Jamaica
Gender: Male
Age: 31
About Me
Professional Summary Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem-solving. Skills Senior Level Customer Service and Sales Agent with 10 years of Call Center experience, a Certificate degree in Customer Service Skills, and 10 years as Customer Service Representative in the Outsourcing industry Skilled in call center operations Customer interface expertise Multi-line phone operation proficiency Committed to maintaining data integrity Strong problem-solving aptitude Persuasive speaker Familiarity with Key Performance Indicators (KPIs) Avaya Software knowledge Previous Experiences Effectively managed a high-volume of inbound and outbound customer calls. Addressed and resolved customer product complaints empathetically and professionally. Gathered and verified all required customer information for tracking purposes. Defused volatile customer situations calmly and courteously. Accurately documented, researched and resolved customer service issues. Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment. Resolved service, pricing and technical problems for customers by asking clear and specific questions. Managed high call volume with tact and professionalism. Oversaw call center employees to ensure customer satisfaction goals were consistently met. Met or exceeded service and quality standards every review period Evaluate consumer reports on a monthly basis. Prepared reports and communication with senior management and clients. Initiated operations improvements to improve overall productivity. Acted professionally and patiently when addressing negative customer feedback.
Work Environment
  • Work Place: Home
  • Work Station: Desktop
  • Internet Speed: 7 Mbps and Higher
English Speaking & Writing
  • English Speaking:
  • English Writing: Professional Level
Previous Work Experience
1
Work Description:
Customer Service & Sales
Company Name:
Strobetech
Work Experience:
Less Than 6 Months
2
Work Description:
Customer Service & Sales
Company Name:
Alliance Health Inc.
Work Experience:
Freelance
3
Work Description:
Customer Service & Sales
Company Name:
Teleperformance Inc.
Work Experience:
2 Years
4
Work Description:
Customer Service & Sales
Company Name:
e-Services Group Intl.
Work Experience:
4 Years Or More
My Skills
Administrative Support
BPO Level 5
Helpdesk Level 5
Data Entry Level 5
Call Center Skills Level 5
Email Handling Level 4
Internet Research Level 4
Telephone Handling Level 4
Time Management Level 4
Transcription Level 4
General Computer Skills
Typing Speed Level 4
Team Player Level 4
Problem Solving Level 4
Microsoft Word Level 4
Microsoft Excel Level 4
Internet Browsing Level 4
Google Docs Level 4
Flexible Schedule Level 4
Attention to Detail Level 4
Customer Service
Chat Support Level 5
Technical Support Level 5
Phone Support Level 5
Order Processing Level 5
Email Support Level 5
Customer Support Level 4
Sales & Marketing
Telemarketing Level 5
Leads Level 3
Sales Level 3
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