Hi! Thank you for viewing my profile. In my 5 years of experience in Business Outsource Processing in the Philippines, I've worked with several accounts on Sales, Customer Service, Retention and Billing both US and Australian clients. I have a strong background in delivering quality projects and services with respect for strict deadlines and high expectations. I have the ability to identify problems, review options, and take appropriate action without a predetermined framework. Proficiency with MS Excel and other MS Office applications, Five9, Zoiper, Zendesk, CRM and Oracle Platforms. I provide detailed administrative, writing, proofreading, data entry and editing services. I can deliver projects with tight budget and deadlines without compromising the standard quality. I have a SOLID background as a customer service specialist, technical support representative, customer sales representative, quality assurance, subject matter expert and team lead I can definitely deliver quality results.