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Fast Pace Working, BPO, Call Center Skills, Customer Support, Telephone Handling, Order Processing, Phone Support, Brand Ambassador, Telemarketing, Filipino
Fast Pace Working, BPO, Call Center Skills, Customer Support, Telephone Handling, Order Processing, Phone Support, Brand Ambassador, Telemarketing, Filipino
Name: John Louis Diaz
Location: Quezon City, Philippines
Available: Full Time 40 Hours/Week or More
Gender: Male
Desired Salary: $800/Month
Age: 24
Name: John Louis Diaz
Available: Full Time 40 Hours/Week or More
Desired Salary: $800/Month
Location: Quezon City, Philippines
Gender: Male
Age: 24
About Me
Hi! Thank you for viewing my profile. In my 5 years of experience in Business Outsource Processing in the Philippines, I've worked with several accounts on Sales, Customer Service, Retention and Billing both US and Australian clients. I have a strong background in delivering quality projects and services with respect for strict deadlines and high expectations. I have the ability to identify problems, review options, and take appropriate action without a predetermined framework. Proficiency with MS Excel and other MS Office applications, Five9, Zoiper, Zendesk, CRM and Oracle Platforms. I provide detailed administrative, writing, proofreading, data entry and editing services. I can deliver projects with tight budget and deadlines without compromising the standard quality. I have a SOLID background as a customer service specialist, technical support representative, customer sales representative, quality assurance, subject matter expert and team lead I can definitely deliver quality results.
Work Environment
  • Work Place: Home
  • Work Station: Laptop
  • Internet Speed: 7 Mbps and Higher
English Speaking & Writing
  • English Speaking: Fluent English
  • English Writing: College Level
Previous Work Experience
1
Work Description:
Customer service representative
Company Name:
Expert Gobal Solutions
Work Experience:
3 Years
2
Work Description:
BPO account specialist
Company Name:
Telstra
Work Experience:
2 Years
My Skills
Administrative Support
Telephone Handling Level 5
Call Center Skills Level 5
BPO Level 5
Virtual Assistant Level 4
Time Management Level 4
Admin Assistant Level 4
Typing Level 3
Email Handling Level 3
General Computer Skills
Fast Pace Working Level 5
Typing Speed Level 4
Team Player Level 4
Problem Solving Level 4
Microsoft Word Level 4
Internet Browsing Level 4
Attention to Detail Level 3
Customer Service
Phone Support Level 5
Order Processing Level 5
Customer Support Level 5
Chat Support Level 4
Email Support Level 3
Technical Support Level 3
Sales & Marketing
Telemarketing Level 5
Brand Ambassador Level 5
Sales Level 4
Translation & Languages
Filipino Level 5
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