Back
Remote Worker Profile
Phone Support, Technical Support, Spanish, Email Support, Order Processing, Chat Support
Phone Support, Technical Support, Spanish, Email Support, Order Processing, Chat Support
Name: Elsa Mojica
Location: Managua, Nicaragua
Available: Full Time 40 Hours/Week or More
Gender: Female
Desired Salary: $800/Month
Age: 34
Name: Elsa Mojica
Available: Full Time 40 Hours/Week or More
Desired Salary: $800/Month
Location: Managua, Nicaragua
Gender: Female
Age: 34
About Me
I was born in Managua, I am married, I have a 12 years old daughter. I studied Economy at UCA. I have worked four years in call centers, one of them providing technical support like: • Activating brand new phones/Educating the customers about how to use the phones. • Swapping phone numbers to a phone to another. • Processing payments with credit and debit cards, including monthly plans and phones/accessories purchases. • Negotiating with customers that wanted to leave the company (retentions). The second one sending emails to customers to answer any concern. Basically, customers send to us emails requiring some information about how to fix a specific issue. We reply their emails and sometimes we send attached documents to them with clear steps to resolve the problem. As an Economist, I have worked as a Sales Manager in two differents companies. Developing market strategies to improve cars sales and, at the same time, achieve an excellent brand positioning to consumers.
Work Environment
  • Work Place: Home
  • Work Station: Laptop
  • Internet Speed: 7 Mbps and Higher
English Speaking & Writing
  • English Speaking: Fluent English
  • English Writing: College Level
Previous Work Experience
1
Work Description:
Customer Technical Support
Company Name:
Apple
Work Experience:
1 Year
2
Work Description:
Customer Service Representative
Company Name:
Sitel
Work Experience:
1 Year
3
Work Description:
Car's Sales Manager
Company Name:
Global Motors
Work Experience:
3 Years
My Skills
Customer Service
Phone Support Level 5
Technical Support Level 5
Email Support Level 4
Order Processing Level 4
Chat Support Level 4
Translation & Languages
Spanish Level 5
Would you like to see more profiles? Join Outsourcely
Founded in 2019
400,000+
Remote Workers
180+
Countries
50,000+
Startups
450K+
Monthly Messages
Find great talent. Hire directly. Pay zero commission fees.