I was previously a Senior Workplace Concierge with Pivotal Software, Inc. Other previous positions include a Customer Care Lead role with GrubHub, Inc., and a Client Services Associate position with Progressive Industries, Inc. My key qualities and achievements include: - Served as Project Coordinator for the construction of a new office at Pivotal Software, Inc. - Successfully completed a Workforce Management project - Managed over 60 Call Center staff effectively and ensured the delivery of consistently excellent customer service - Developed an employee engagement program, created results-driven games and launched a rewards program at GrubHub, Inc. I hold a Bachelor of Science in Business Management, and am proficient in the use of Microsoft Office, Google Apps, and in-house applications. My experience includes excellent operational management and leadership of large teams. I am resilient and goal-oriented and consistently strive to achieve results and superior customer service.