Thank you for visiting my profile. I hold Master Degree in Commerce and have more than 2 years of professional experience in different Customer Services operations and billing operations all on Upwork. Let me walk you through my strongest skills: - Zendesk - Freshdesk - Infusion Soft - Quick Books - Processing refunds - Handling Chargebacks - Podio - Google Drive - Google Docs - Efficient handling of live chats - Efficient handling of Tickets - Record Keeping - Data Entry - Web Research - Social Media Marketing - Inter-Departmental Workload sharing - Copy Writing I believe in exceeding expectations of my client. I do this by ensuring operational efficiency through my work. In addition, I am a brilliant communicator and a quick learner. I can follow instructions perfectly, work on the job efficiently and drive results as required. Thank you so much for reading and please don't hesitate to get in touch with me. I am excited to discuss and assist you on your next great project!