I have consolidated 14 successful years within customer services, research and translation. I relish its many challenges which I am confident it would enable me to utilize my progressive experience and knowledge. Presently I am Customer Service Manager at Telemedia Misr where I oversee management of the call center operations. Over a ten year period, I successfully recruited, mentored and led many employees. During my time in this post, I have instituted operational processes that optimized the company’s revenues and reinforced satisfaction of both external and internal customers. The extent of my knowledge is significant and covers a broad range of administrative and technical skills in several key areas including database applications, automated phone systems, and fulfillment tracking