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BPO, Call Center Skills, Customer Support, Internet Research, Medical Billing, Telephone Handling, Typing, Order Processing, Phone Support, Technical Support
BPO, Call Center Skills, Customer Support, Internet Research, Medical Billing, Telephone Handling, Typing, Order Processing, Phone Support, Technical Support
Name: Leo Castillote
Location: Quezon City, Philippines
Available: Full Time 40 Hours/Week or More
Gender: Male
Desired Salary: $1000/Month
Age: 28
Name: Leo Castillote
Available: Full Time 40 Hours/Week or More
Desired Salary: $1000/Month
Location: Quezon City, Philippines
Gender: Male
Age: 28
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About Me
I can work under pressure and minimum supervision. I can multi-task and maximize available resources. I have good verbal and written communication skills. I have been in the BPO industry for roughly 7 years and specialize in customer service and technical support. I have knowledge in: Microsoft applications, PC Troubleshooting, Inkjet Printer Troubleshooting, HTML, CSS, JavaScript, Visual, Basic, Internet Research, Root Cause Analysis and Problem Solving. I created a web page that houses frequently used tools in my previous employer. This initiative was approved by the company and awarded as a bright idea. I was also recognized as one of the best Quality Achievers of our line of business. When I was in college, I was granted as best Programmer and best thesis achiever of the school year 2006-2007.
Work Environment
  • Work Place: Home
  • Work Station: Desktop
  • Internet Speed: 2-4 Mbps
English Speaking & Writing
  • English Speaking: Conversational English
  • English Writing: College Level
Previous Work Experience
1
Work Description:
Prior authorization-Medical, Surgical, Admission.
Company Name:
Optum Global Solutions
Work Experience:
2 Years
2
Work Description:
Business ADSL Technical Support.
Company Name:
Teleperformance
Work Experience:
3 Years
3
Work Description:
Customer Service - Credit Card Products, Services.
Company Name:
IBM Global Process Services
Work Experience:
Less Than 6 Months
4
Work Description:
Inbound order entry and general customer service.
Company Name:
Convergys
Work Experience:
Less Than 6 Months
5
Work Description:
Customer service for a U.S. Airline
Company Name:
Advanced Contact Solutions, Incorporated
Work Experience:
2 Years
My Skills
Administrative Support
Call Center Skills Level 5
BPO Level 5
Typing Level 5
Telephone Handling Level 5
Medical Billing Level 5
Internet Research Level 5
Transcription Level 4
General Office Skills Level 4
Email Handling Level 4
Desktop Support Level 4
Data Processing Level 4
Admin Assistant Level 4
Data Entry Level 4
Virtual Assistant Level 3
Customer Service
Technical Support Level 5
Phone Support Level 5
Order Processing Level 5
Customer Support Level 5
Chat Support Level 4
Email Support Level 4
General Computer Skills
Microsoft Word Level 4
Microsoft Outlook Level 4
Internet Browsing Level 4
Typing Speed Level 3
Team Player Level 3
Problem Solving Level 3
Microsoft Excel Level 3
Attention to Detail Level 3
Writing & Content
English Punctuation Level 4
Communications Level 4
Business Writing Level 4
Translation Level 3
English Proofreading Level 3
Editing Level 3
Copy Typing Level 3
Web Development
Visual Basic Level 3
Javascript Level 3
HTML Level 3
CSS Level 3
Design & Multimedia
Microsoft PowerPoint Level 3
Programming & IT
Root Cause Analysis Level 3
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