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Attention to Detail, Rapid Skill Learning, Flexible Schedule, Problem Solving, Business Writing, Communications, Call Center Skills, Lead Generation, Telemarketing, Statistical Analysis
Attention to Detail, Rapid Skill Learning, Flexible Schedule, Problem Solving, Business Writing, Communications, Call Center Skills, Lead Generation, Telemarketing, Statistical Analysis
Name: Michael De Guzman
Location: Bocaue, Philippines
Available: Full Time 40 Hours/Week or More
Gender: Male
Desired Salary: $1000/Month
Age: 35
Name: Michael De Guzman
Available: Full Time 40 Hours/Week or More
Desired Salary: $1000/Month
Location: Bocaue, Philippines
Gender: Male
Age: 35
About Me
A professional with 14 years of solid experience covering service, technical, and sales verticals. I am well versed in both front of house and back of house operations that molded me to be the "go-to-guy" when development, numbers, and overall handling is needed. I am able to raise productivity and efficiency in every project/department that I am delegated to. I am also responsible for keeping positive work and personal balance with all the teams that I handled. I am able to adapt, learn, and implement new knowledge with the shortest learning curve that proves as an advantage for both short term and long term goals/target by all the companies I served. People Management, Project Management, Business Development, Process Improvement, Financials and everything in between are where I am most comfortable at and as both leader and servant, each new day brings new learning that can and will be applied to further the companies rise and enhancement.
Work Environment
  • Work Place: Home
  • Work Station: Desktop
  • Internet Speed: 7 Mbps and Higher
English Speaking & Writing
  • English Speaking: Fluent English
  • English Writing: Professional Level
Previous Work Experience
1
Work Description:
I was the lead ISA for a realty company in Canada
Company Name:
Toronto Realty Platinum
Work Experience:
Less Than 12 Months
2
Work Description:
I was COO and was in charge for overall operation
Company Name:
Biz-Tek Outsourcing
Work Experience:
2 Years
3
Work Description:
I was the Inside Sales Manager
Company Name:
TSA/TSI
Work Experience:
2 Years
4
Work Description:
Operation Lead for New Businesses
Company Name:
Harte Hanks Philippines
Work Experience:
Less Than 12 Months
5
Work Description:
Team manager for a Financial firm client
Company Name:
Sitel
Work Experience:
2 Years
6
Work Description:
Operations Manager
Company Name:
NCAS
Work Experience:
2 Years
7
Work Description:
Operations Manager
Company Name:
MCO Inc
Work Experience:
2 Years
8
Work Description:
Lead Trainer and POC for all new businesses
Company Name:
ContactCenter.Com
Work Experience:
2 Years
9
Work Description:
Customer Service Associate - Tier 2
Company Name:
Teleperformance Philippines
Work Experience:
2 Years
10
Work Description:
Team Lead - Acquisitions
Company Name:
Citibank N.A.
Work Experience:
2 Years
My Skills
Finance & Management
Management Skills Level 4
Operations Management Level 4
Corporate Strategy Level 3
Enterprise Resource Planning Level 3
Financial Analysis Level 3
Financial Forecasting Level 3
Job Costing Level 3
Project Planning Level 3
Risk Management Level 3
Strategic Planning Level 3
Compliance Level 3
Business Plans Level 3
General Computer Skills
Attention to Detail Level 5
Problem Solving Level 5
Flexible Schedule Level 5
Rapid Skill Learning Level 5
Microsoft Excel Level 4
Microsoft Outlook Level 4
Microsoft Powerpoint Level 4
Microsoft Word Level 4
Sales & Marketing
Telemarketing Level 5
Lead Generation Level 5
Sales & Lead Generation Level 4
Account Management Level 3
Analytics Level 3
Email Marketing Level 3
Business Services
Statistical Analysis Level 5
Business Consulting Level 4
Financial Services Level 3
Planning Level 3
Project Management Level 3
Recruiting Level 3
Administrative Support
Call Center Skills Level 5
BPO Level 4
Email Handling Level 3
Daily Checks Level 3
Writing & Content
Communications Level 5
Business Writing Level 5
Poetry Level 4
Customer Service
Chat Support Level 4
Phone Support Level 4
Email Support Level 4
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