Back
Remote Worker Profile
Team Player, BPO, Call Center Skills, Customer Support, Telephone Handling, Time Management, Typing, Attention to Detail, Fast Pace Working, Rapid Skill Learning
Team Player, BPO, Call Center Skills, Customer Support, Telephone Handling, Time Management, Typing, Attention to Detail, Fast Pace Working, Rapid Skill Learning
Name: April Marie Mordeno
Location: Butuan, Philippines
Available: Full Time 40 Hours/Week or More
Gender: Female
Desired Salary: $500/Month
Age: 27
Name: April Marie Mordeno
Available: Full Time 40 Hours/Week or More
Desired Salary: $500/Month
Location: Butuan, Philippines
Gender: Female
Age: 27
About Me
I am an individual who is easy to train and can both work with group or with minimal supervision. I have 7 years of Customer Service experience handling phone, email and live chat for US, Canadian and British customers. Pioneered 6 accounts with clients choosing me to be one of the front-liner. My experience has given me the opportunity to grow and learn new skills and knowledge. I’m also: • Knowledgeable in Microsoft Office (MS Word, PowerPoint, Excel and Outlook). • Familiar with Google Docs. • Have used RnT, Netsuite, Incontact, Netbanx, Quantum View, Omnitrans, Paypal and Braintree. • Trained with data entry, logistics, risk, refund and returns in line with the e-commerce business. • Knowledgeable with various courier. Although this is my first time to join the freelance world, I am eager to learn and excited to be working with you.
Work Environment
  • Work Place: Home
  • Work Station: Laptop
  • Internet Speed: 2-4 Mbps
English Speaking & Writing
  • English Speaking: Conversational English
  • English Writing: College Level
Previous Work Experience
1
Verified
Work Description:
Customer Service Manager
Verified
Company Name:
Conscendo Teleservices
Work Experience:
1 Year
2
Verified
Work Description:
Customer Service Manager, Team Lead and Retention
Verified
Company Name:
Offsourcing Philippines Inc.
Work Experience:
2 Years
3
Work Description:
Customer Service and Technical Support
Company Name:
Sutherland Global Services
Work Experience:
3 Years
My Skills
General Computer Skills
Team Player Level 5
Typing Speed Level 4
Problem Solving Level 4
Microsoft Word Level 4
Attention to Detail Level 4
Fast Pace Working Level 4
Rapid Skill Learning Level 4
Flexible Schedule Level 4
Internet Browsing Level 4
Microsoft Outlook Level 4
Microsoft Powerpoint Level 3
Microsoft Excel Level 3
Google Docs Level 3
Administrative Support
Typing Level 5
Time Management Level 5
Telephone Handling Level 5
Call Center Skills Level 5
BPO Level 5
Email Handling Level 4
General Office Skills Level 4
Internet Research Level 3
Customer Service
Customer Support Level 5
Email Support Level 4
Phone Support Level 4
Chat Support Level 4
Technical Support Level 3
Order Processing Level 3
Sales & Marketing
Analytics Level 3
Advertising Level 3
Account Management Level 3
Writing & Content
Research Level 3
Financial Research Level 3
Design & Multimedia
Microsoft PowerPoint Level 3
Translation & Languages
Filipino Level 3
Would you like to see more profiles? Join Outsourcely
Founded in 2014
400,000+
Remote Workers
180+
Countries
50,000+
Startups
450K+
Monthly Messages
Find great talent. Hire directly. Pay zero commission fees.