My name is Mark Jayson Amo, 29 years old, and a Marketing graduate. I also have gained 24 units from the Master's program. I've been with the BPO industry for more than 7 years, specializing the art of providing excellent Customer Service. I have handled Technical Support, Customer Service, Billing, Sales and Retention accounts for US and Canada campaigns. I can professionally communicate to customers, clients and employers thru phone call, email, chat or video call. I've been recognized for several awards being one of the top agents for the accounts that I've handled, and recently was certified as a Benefits Administrator. I am good in troubleshooting both computer software and hardware and good with research in finding solutions to problems.