I am a professional, reliable, hardworking individual who delivers high-quality service to customers in a call center setting over 4 years. I am proficient in communicating through English via email, chat, and phone. My recent experience was when I supported mobile billing inquiries as a Team Leader who managed 15 consultants for a stable company where I answered supervisory calls, emails, and chats to ensure the best customer experience. I was once part of Global Workforce Management Team where I assisted client inquiries real-time specifically in managing and forecasting calls received and abandoned. This also honed my MS EXCEL skills since we are using it on a daily basis. With the ample exposure I've had over the past years, I am able to meet deadlines and I don't leave backlogs as I have excellent time management skills that I learned over time. I look forward to working with you in providing the best customer resolution and any help you may need that requires immediate attention.