Remote Worker Profile
Attention to Detail, Problem Solving, Team Player, BPO, Call Center Skills, Customer Support, Typing, Phone Support, Management Skills, Microsoft Excel
Name: Jude Gonzales
Location: Las Pinas, Philippines
Available: Full Time 40 Hours/Week or More
Gender: Male
Desired Salary: $1200/Month
Age: 34
Name: Jude Gonzales
Available: Full Time 40 Hours/Week or More
Desired Salary: $1200/Month
Location: Las Pinas, Philippines
Gender: Male
Age: 34
About Me
With more than ten years’ experience in the business process outsourcing industry in Manila, I am adept in customer service and technical support roles, business unit and operations management, client relations management, project management, transitions management and implementation, change management and vendor or service provider management which made me excel at:
• Customer Service – via calls, emails or chat platforms.
• Email management – sorting of relevant 200 to 400 emails in a day, responding to pertinent inquiries and escalations.
• Management of appointments and meetings with multiple stakeholders and functional groups.
• Business case study – research, data analysis, forecasting, risk and impact analysis.
• Preparation of reports and office document production in various formats such as MS Powerpoint, MS Excel and MS Word.
Aside from my personal qualities and experience, I also have a background in HR Personnel Administration and Payroll management.
Work Environment
- Work Place: Home
- Work Station: Laptop
- Internet Speed: 2-4 Mbps
English Speaking & Writing
- English Speaking: Fluent English
- English Writing: Professional Level
Previous Work Experience
1
Work Description:
Global Business Unit Operations Management
Company Name:
Xerox Business Services of the Philippines, Inc.
Work Experience:
4 Years Or More
2
Work Description:
Team Management (Voice/Chat)
Company Name:
Stream Global Services, Inc.
Work Experience:
2 Years
3
Work Description:
Incident Management (Global Network Operations)
Company Name:
Hewlett-Packard Asia-Pacific, Inc.
Work Experience:
2 Years
4
Work Description:
Account Management (Sales)
Company Name:
Cleanway Technology Corporation
Work Experience:
Less Than 12 Months
5
Work Description:
Team Management, Customer Service/Tech Support
Company Name:
Teletech Customer Care Services Philippines, Inc.
Work Experience:
4 Years Or More
My Skills
Finance & Management
Management Skills
Operations Management
Strategic Planning
Startups
Six Sigma
Recruitment
Recruiter
Program Management
Personal Development
Organizational Behavior
Human Resources
Corporate Strategy
Business Management
Business Analysis
Administrative Support
BPO
Call Center Skills
Typing
Telephone Handling
General Office Skills
Email Handling
APAC
Office Admin
Time Management
Internet Research
Calendaring
General Computer Skills
Problem Solving
Team Player
Attention to Detail
Microsoft Excel
Typing Speed
Microsoft Outlook
Rapid Skill Learning
Fast Pace Working
Customer Service
Customer Support
Phone Support
Chat Support
Technical Support
Email Support
Business Services
Project Management
HR / Payroll
Design & Multimedia
Microsoft PowerPoint
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- HTML
- Web Design
- Sales
- Data Entry
- Facebook Marketing
- Photoshop
- Admin Assistant
- Internet Research
- Customer Support
- Blogging
- Article Writing
- Phone Support
- Copywriting
- Email Support
- Technical Support
- App Development
- Order Processing
- Video Editing
- iOS
- Database
- Android
- Mobile Programming
- Project Management
- Accounting
- Bookkeeping
- Photo Editing
- Copy Editing
- Mobile App Testing
- HR / Payroll
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