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Attention to Detail, Problem Solving, Team Player, BPO, Call Center Skills, Customer Support, Typing, Phone Support, Management Skills, Microsoft Excel
Attention to Detail, Problem Solving, Team Player, BPO, Call Center Skills, Customer Support, Typing, Phone Support, Management Skills, Microsoft Excel
Name: Jude Gonzales
Location: Las Pinas, Philippines
Available: Full Time 40 Hours/Week or More
Gender: Male
Desired Salary: $1200/Month
Age: 34
Name: Jude Gonzales
Available: Full Time 40 Hours/Week or More
Desired Salary: $1200/Month
Location: Las Pinas, Philippines
Gender: Male
Age: 34
About Me
With more than ten years’ experience in the business process outsourcing industry in Manila, I am adept in customer service and technical support roles, business unit and operations management, client relations management, project management, transitions management and implementation, change management and vendor or service provider management which made me excel at: • Customer Service – via calls, emails or chat platforms. • Email management – sorting of relevant 200 to 400 emails in a day, responding to pertinent inquiries and escalations. • Management of appointments and meetings with multiple stakeholders and functional groups. • Business case study – research, data analysis, forecasting, risk and impact analysis. • Preparation of reports and office document production in various formats such as MS Powerpoint, MS Excel and MS Word. Aside from my personal qualities and experience, I also have a background in HR Personnel Administration and Payroll management.
Work Environment
  • Work Place: Home
  • Work Station: Laptop
  • Internet Speed: 2-4 Mbps
English Speaking & Writing
  • English Speaking: Fluent English
  • English Writing: Professional Level
Previous Work Experience
1
Work Description:
Global Business Unit Operations Management
Company Name:
Xerox Business Services of the Philippines, Inc.
Work Experience:
4 Years Or More
2
Work Description:
Team Management (Voice/Chat)
Company Name:
Stream Global Services, Inc.
Work Experience:
2 Years
3
Work Description:
Incident Management (Global Network Operations)
Company Name:
Hewlett-Packard Asia-Pacific, Inc.
Work Experience:
2 Years
4
Work Description:
Account Management (Sales)
Company Name:
Cleanway Technology Corporation
Work Experience:
Less Than 12 Months
5
Work Description:
Team Management, Customer Service/Tech Support
Company Name:
Teletech Customer Care Services Philippines, Inc.
Work Experience:
4 Years Or More
My Skills
Finance & Management
Management Skills Level 5
Operations Management Level 4
Human Resources Level 3
Organizational Behavior Level 3
Personal Development Level 3
Program Management Level 3
Recruiter Level 3
Recruitment Level 3
Six Sigma Level 3
Startups Level 3
Corporate Strategy Level 3
Business Management Level 3
Business Analysis Level 3
Strategic Planning Level 3
Administrative Support
Typing Level 5
Call Center Skills Level 5
BPO Level 5
Telephone Handling Level 4
Office Admin Level 4
APAC Level 4
Email Handling Level 4
General Office Skills Level 4
Calendaring Level 3
Internet Research Level 3
Time Management Level 3
General Computer Skills
Attention to Detail Level 5
Team Player Level 5
Problem Solving Level 5
Microsoft Excel Level 4
Fast Pace Working Level 3
Rapid Skill Learning Level 3
Microsoft Outlook Level 3
Typing Speed Level 3
Customer Service
Phone Support Level 5
Customer Support Level 5
Email Support Level 4
Technical Support Level 4
Chat Support Level 4
Business Services
Project Management Level 4
HR / Payroll Level 3
Design & Multimedia
Microsoft PowerPoint Level 4
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