Remote Worker Profile
Attention to Detail, Problem Solving, Team Player, BPO, Call Center Skills, Customer Support, Typing, Phone Support, Management Skills, Microsoft Excel
Name: Jude Gonzales
Location: Las Pinas, Philippines
Available: Full Time 40 Hours/Week or More
Gender: Male
Desired Salary: $1200/Month
Age: 34
Name: Jude Gonzales
Available: Full Time 40 Hours/Week or More
Desired Salary: $1200/Month
Location: Las Pinas, Philippines
Gender: Male
Age: 34
About Me
With more than ten years’ experience in the business process outsourcing industry in Manila, I am adept in customer service and technical support roles, business unit and operations management, client relations management, project management, transitions management and implementation, change management and vendor or service provider management which made me excel at:
• Customer Service – via calls, emails or chat platforms.
• Email management – sorting of relevant 200 to 400 emails in a day, responding to pertinent inquiries and escalations.
• Management of appointments and meetings with multiple stakeholders and functional groups.
• Business case study – research, data analysis, forecasting, risk and impact analysis.
• Preparation of reports and office document production in various formats such as MS Powerpoint, MS Excel and MS Word.
Aside from my personal qualities and experience, I also have a background in HR Personnel Administration and Payroll management.
Work Environment
- Work Place: Home
- Work Station: Laptop
- Internet Speed: 2-4 Mbps
English Speaking & Writing
- English Speaking: Fluent English
- English Writing: Professional Level
Previous Work Experience
1
Work Description:
Global Business Unit Operations Management
Company Name:
Xerox Business Services of the Philippines, Inc.
Work Experience:
4 Years Or More
2
Work Description:
Team Management (Voice/Chat)
Company Name:
Stream Global Services, Inc.
Work Experience:
2 Years
3
Work Description:
Incident Management (Global Network Operations)
Company Name:
Hewlett-Packard Asia-Pacific, Inc.
Work Experience:
2 Years
4
Work Description:
Account Management (Sales)
Company Name:
Cleanway Technology Corporation
Work Experience:
Less Than 12 Months
5
Work Description:
Team Management, Customer Service/Tech Support
Company Name:
Teletech Customer Care Services Philippines, Inc.
Work Experience:
4 Years Or More
My Skills
Finance & Management
Management Skills
Operations Management
Human Resources
Organizational Behavior
Personal Development
Program Management
Recruiter
Recruitment
Six Sigma
Startups
Corporate Strategy
Business Management
Business Analysis
Strategic Planning
Administrative Support
Typing
Call Center Skills
BPO
Telephone Handling
Office Admin
APAC
Email Handling
General Office Skills
Calendaring
Internet Research
Time Management
General Computer Skills
Attention to Detail
Team Player
Problem Solving
Microsoft Excel
Fast Pace Working
Rapid Skill Learning
Microsoft Outlook
Typing Speed
Customer Service
Phone Support
Customer Support
Email Support
Technical Support
Chat Support
Business Services
Project Management
HR / Payroll
Design & Multimedia
Microsoft PowerPoint
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- Sales
- Data Entry
- Facebook Marketing
- Photoshop
- Admin Assistant
- Internet Research
- Customer Support
- Blogging
- Article Writing
- Phone Support
- Copywriting
- Email Support
- Technical Support
- App Development
- Order Processing
- Video Editing
- iOS
- Database
- Android
- Mobile Programming
- Project Management
- Accounting
- Bookkeeping
- Photo Editing
- Copy Editing
- Mobile App Testing
- HR / Payroll
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