With more than ten years’ experience in the business process outsourcing industry in Manila, I am adept in customer service and technical support roles, business unit and operations management, client relations management, project management, transitions management and implementation, change management and vendor or service provider management which made me excel at: • Customer Service – via calls, emails or chat platforms. • Email management – sorting of relevant 200 to 400 emails in a day, responding to pertinent inquiries and escalations. • Management of appointments and meetings with multiple stakeholders and functional groups. • Business case study – research, data analysis, forecasting, risk and impact analysis. • Preparation of reports and office document production in various formats such as MS Powerpoint, MS Excel and MS Word. Aside from my personal qualities and experience, I also have a background in HR Personnel Administration and Payroll management.