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Remote Worker Profile
Flexible Schedule, Team Player, BPO, Call Center Skills, Customer Support, Email Handling, Email Support, Phone Support, Technical Support, Chat Support
Flexible Schedule, Team Player, BPO, Call Center Skills, Customer Support, Email Handling, Email Support, Phone Support, Technical Support, Chat Support
Name: Frendi Mateo
Location: Imus City, Philippines
Available: Full Time 40 Hours/Week or More
Gender: Male
Desired Salary: $500/Month
Age: 39
Name: Frendi Mateo
Available: Full Time 40 Hours/Week or More
Desired Salary: $500/Month
Location: Imus City, Philippines
Gender: Male
Age: 39
About Me
I've been working for the Business Process Outsourcing (BPO) and Information Technology Outsourcing (ITO) since 2006. I've been part of campaigns that catered to North American and other English speaking customers in the field of telecommunications, accounting and antivirus software, sales, consumer technical support, corporate technical helpdesk and most recently as escalation email support for an e-commerce company. I am adept at providing either non-voice or voice support.
Work Environment
  • Work Place: Home
  • Work Station: Desktop
  • Internet Speed: 5-6 Mbps
English Speaking & Writing
  • English Speaking: Fluent English
  • English Writing: College Level
Previous Work Experience
1
Work Description:
Escalation Email Handling
Company Name:
TaskUs Inc.
Work Experience:
Less Than 12 Months
2
Work Description:
Technical Helpdesk Analyst
Company Name:
Xerox Philippines
Work Experience:
3 Years
3
Work Description:
Technical Support
Company Name:
Dell Philippines
Work Experience:
3 Years
My Skills
General Computer Skills
Flexible Schedule Level 5
Team Player Level 5
Typing Speed Level 4
Problem Solving Level 4
Microsoft Word Level 4
Microsoft Excel Level 4
Internet Browsing Level 4
Google Docs Level 4
Rapid Skill Learning Level 4
Attention to Detail Level 4
Microsoft Powerpoint Level 3
Microsoft Outlook Level 3
Customer Service
Chat Support Level 5
Technical Support Level 5
Phone Support Level 5
Email Support Level 5
Customer Support Level 5
Order Processing Level 3
Administrative Support
Email Handling Level 5
Call Center Skills Level 5
BPO Level 5
Helpdesk Level 4
Virtual Assistant Level 3
Data Entry Level 3
Drop Shipping Level 3
Programming & IT
Shopify Level 3
Google Maps Level 3
Google Earth Level 3
eCommerce Programming Level 3
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