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Remote Worker Profile
Flexible Schedule, Team Player, BPO, Call Center Skills, Customer Support, Email Handling, Email Support, Phone Support, Technical Support, Chat Support
Flexible Schedule, Team Player, BPO, Call Center Skills, Customer Support, Email Handling, Email Support, Phone Support, Technical Support, Chat Support
Name: Frendi Mateo
Location: Imus City, Philippines
Available: Full Time 40 Hours/Week or More
Gender: Male
Desired Salary: $500/Month
Age: 39
Name: Frendi Mateo
Available: Full Time 40 Hours/Week or More
Desired Salary: $500/Month
Location: Imus City, Philippines
Gender: Male
Age: 39
About Me
I've been working for the Business Process Outsourcing (BPO) and Information Technology Outsourcing (ITO) since 2006. I've been part of campaigns that catered to North American and other English speaking customers in the field of telecommunications, accounting and antivirus software, sales, consumer technical support, corporate technical helpdesk and most recently as escalation email support for an e-commerce company. I am adept at providing either non-voice or voice support.
Work Environment
  • Work Place: Home
  • Work Station: Desktop
  • Internet Speed: 5-6 Mbps
English Speaking & Writing
  • English Speaking: Fluent English
  • English Writing: College Level
Previous Work Experience
1
Work Description:
Escalation Email Handling
Company Name:
TaskUs Inc.
Work Experience:
Less Than 12 Months
2
Work Description:
Technical Helpdesk Analyst
Company Name:
Xerox Philippines
Work Experience:
3 Years
3
Work Description:
Technical Support
Company Name:
Dell Philippines
Work Experience:
3 Years
My Skills
General Computer Skills
Team Player Level 5
Flexible Schedule Level 5
Microsoft Excel Level 4
Typing Speed Level 4
Problem Solving Level 4
Microsoft Word Level 4
Internet Browsing Level 4
Google Docs Level 4
Rapid Skill Learning Level 4
Attention to Detail Level 4
Microsoft Outlook Level 3
Microsoft Powerpoint Level 3
Administrative Support
BPO Level 5
Call Center Skills Level 5
Email Handling Level 5
Helpdesk Level 4
Data Entry Level 3
Virtual Assistant Level 3
Drop Shipping Level 3
Customer Service
Customer Support Level 5
Email Support Level 5
Phone Support Level 5
Technical Support Level 5
Chat Support Level 5
Order Processing Level 3
Programming & IT
eCommerce Programming Level 3
Google Earth Level 3
Google Maps Level 3
Shopify Level 3
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