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Remote Worker Profile
Fast Pace Working, Problem Solving, BPO, Call Center Skills, Customer Support, General Office Skills, Helpdesk, Time Management, Email Support, Phone Support
Fast Pace Working, Problem Solving, BPO, Call Center Skills, Customer Support, General Office Skills, Helpdesk, Time Management, Email Support, Phone Support
Name: Mircea Patrascoiu
Location: Bucharest, Romania
Available: Full Time 40 Hours/Week or More
Gender: Male
Desired Salary: $3000/Month
Age: 27
Name: Mircea Patrascoiu
Available: Full Time 40 Hours/Week or More
Desired Salary: $3000/Month
Location: Bucharest, Romania
Gender: Male
Age: 27
About Me
Throughout my 5+ years of managing teams in a multinational company, serving several positions and lines of business, I have managed to obtain a great deal of professional experience. Managing teams in a BPO/BSP multi-lingual environment enabled me to acquire expertise in Customer Satisfaction, Quality Assurance, Complaint Management, Sales, Collections, Technical Support, Project Planning and Implementing, Attrition Control and Peer Mentorship. My teams have always thrived on improving results, while constantly trying to control and exceed the KPIs and other metrics. My goal is to continue to challenge my teams as much as possible and further enhance my partnerships with organizations that are progressive intellectually and technically, and which practice collaborative leadership with integrity and honesty throughout.
Work Environment
  • Work Place: Home
  • Work Station: Laptop
  • Internet Speed: 7 Mbps and Higher
English Speaking & Writing
  • English Speaking:
  • English Writing: Professional Level
Previous Work Experience
1
Work Description:
Customer Success & Quality Assurance Manager
Company Name:
Computer Generated Solutions
Work Experience:
2 Years
2
Work Description:
Team Leader - Direct Sales
Company Name:
Computer Generated Solutions
Work Experience:
1 Year
3
Work Description:
Team Leader - Complained Management
Company Name:
Computer Generated Solutions
Work Experience:
1 Year
4
Work Description:
Team Leader - Customer Support
Company Name:
Computer Generated Solutions
Work Experience:
1 Year
5
Work Description:
Client Services Operator
Company Name:
Computer Generated Solutions
Work Experience:
Less Than 12 Months
6
Work Description:
Data Base Operator/software Tester
Company Name:
Electronic Arts
Work Experience:
Less Than 12 Months
My Skills
General Computer Skills
Fast Pace Working Level 5
Problem Solving Level 5
Typing Speed Level 4
Team Player Level 4
Attention to Detail Level 4
Rapid Skill Learning Level 4
Internet Browsing Level 4
Microsoft Outlook Level 4
Microsoft Powerpoint Level 4
Microsoft Word Level 4
Microsoft Excel Level 3
Google Docs Level 3
Flexible Schedule Level 3
Administrative Support
Time Management Level 5
Helpdesk Level 5
General Office Skills Level 5
Call Center Skills Level 5
BPO Level 5
Office Admin Level 3
Admin Assistant Level 3
Customer Service
Phone Support Level 5
Email Support Level 5
Customer Support Level 5
Order Processing Level 4
Chat Support Level 4
Technical Support Level 3
Writing & Content
English Proofreading Level 4
Business Writing Level 4
English Punctuation Level 3
Communications Level 3
Business Services
Project Management Level 4
Statistical Analysis Level 4
Planning Level 3
Recruiting Level 3
Sales & Marketing
Data Analytics Level 3
Brand Ambassador Level 3
Account Management Level 3
Translation & Languages
Romanian Level 4
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