Throughout my 5+ years of managing teams in a multinational company, serving several positions and lines of business, I have managed to obtain a great deal of professional experience. Managing teams in a BPO/BSP multi-lingual environment enabled me to acquire expertise in Customer Satisfaction, Quality Assurance, Complaint Management, Sales, Collections, Technical Support, Project Planning and Implementing, Attrition Control and Peer Mentorship. My teams have always thrived on improving results, while constantly trying to control and exceed the KPIs and other metrics. My goal is to continue to challenge my teams as much as possible and further enhance my partnerships with organizations that are progressive intellectually and technically, and which practice collaborative leadership with integrity and honesty throughout.