Remote Worker Profile
Fast Pace Working, Problem Solving, BPO, Call Center Skills, Customer Support, General Office Skills, Helpdesk, Time Management, Email Support, Phone Support
Name: Mircea Patrascoiu
Location: Bucharest, Romania
Available: Full Time 40 Hours/Week or More
Gender: Male
Desired Salary: $3000/Month
Age: 27
Name: Mircea Patrascoiu
Available: Full Time 40 Hours/Week or More
Desired Salary: $3000/Month
Location: Bucharest, Romania
Gender: Male
Age: 27
About Me
Throughout my 5+ years of managing teams in a multinational company, serving several positions and lines of business, I have managed to obtain a great deal of professional experience. Managing teams in a BPO/BSP multi-lingual environment enabled me to acquire expertise in Customer Satisfaction, Quality Assurance, Complaint Management, Sales, Collections, Technical Support, Project Planning and Implementing, Attrition Control and Peer Mentorship. My teams have always thrived on improving results, while constantly trying to control and exceed the KPIs and other metrics. My goal is to continue to challenge my teams as much as possible and further enhance my partnerships with organizations that are progressive intellectually and technically, and which practice collaborative leadership with integrity and honesty throughout.
Work Environment
- Work Place: Home
- Work Station: Laptop
- Internet Speed: 7 Mbps and Higher
English Speaking & Writing
- English Speaking:
- English Writing: Professional Level
Previous Work Experience
1
Work Description:
Customer Success & Quality Assurance Manager
Company Name:
Computer Generated Solutions
Work Experience:
2 Years
2
Work Description:
Team Leader - Direct Sales
Company Name:
Computer Generated Solutions
Work Experience:
1 Year
3
Work Description:
Team Leader - Complained Management
Company Name:
Computer Generated Solutions
Work Experience:
1 Year
4
Work Description:
Team Leader - Customer Support
Company Name:
Computer Generated Solutions
Work Experience:
1 Year
5
Work Description:
Client Services Operator
Company Name:
Computer Generated Solutions
Work Experience:
Less Than 12 Months
6
Work Description:
Data Base Operator/software Tester
Company Name:
Electronic Arts
Work Experience:
Less Than 12 Months
My Skills
General Computer Skills
Problem Solving
Fast Pace Working
Team Player
Microsoft Word
Microsoft Powerpoint
Microsoft Outlook
Internet Browsing
Rapid Skill Learning
Attention to Detail
Typing Speed
Microsoft Excel
Google Docs
Flexible Schedule
Administrative Support
Time Management
Helpdesk
General Office Skills
Call Center Skills
BPO
Office Admin
Admin Assistant
Customer Service
Phone Support
Email Support
Customer Support
Chat Support
Order Processing
Technical Support
Business Services
Statistical Analysis
Project Management
Recruiting
Planning
Writing & Content
English Proofreading
Business Writing
English Punctuation
Communications
Sales & Marketing
Data Analytics
Brand Ambassador
Account Management
Translation & Languages
Romanian
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- Facebook Marketing
- Photoshop
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- Customer Support
- Blogging
- Article Writing
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- Copywriting
- Email Support
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- App Development
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- Mobile Programming
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