Back
Remote Worker Profile
Admin Assistant, BPO, Call Center Skills, Customer Support, Telephone Handling, Email Support, Order Processing, Phone Support, Calendaring, Data Processing
Admin Assistant, BPO, Call Center Skills, Customer Support, Telephone Handling, Email Support, Order Processing, Phone Support, Calendaring, Data Processing
Name: Michelle Luzong
Location: Mabalacat, Philippines
Available: Full Time 40 Hours/Week or More
Gender: Female
Desired Salary: $1500/Month
Age: 35
Name: Michelle Luzong
Available: Full Time 40 Hours/Week or More
Desired Salary: $1500/Month
Location: Mabalacat, Philippines
Gender: Female
Age: 35
About Me
I have worked in the BPO or Call Center Industry for over 10 years. I've handled Sales, Customer Service and Collections accounts. After 3 years of being a Call Center agent, I was promoted to Corporate Trainer. I am responsible for Training newbies and tenured agents. I also have handled a team when I moved to another Company. I was hired as an Operations Supervisor. We are given 14-17 agents per team. As a Supervisor, I implement, monitor and evaluate performance on a daily, weekly and monthly basis. I provide coaching/feedback session with agents to identify opportunities, reinforce strength and create an action plan to drive performance. Also, I take escalated calls as needed. In 2014 I decided to work home based because we were having a second child. I worked as a Virtual Assistant for Real Estate Clients based in the US. I called Seller and Buyer leads. I was promoted to the Management position in 2016. Right now I managed the Inside Sales Agents in our Team.
Work Environment
  • Work Place: Home
  • Work Station: Desktop
  • Internet Speed: 7 Mbps and Higher
English Speaking & Writing
  • English Speaking: Fluent English
  • English Writing: College Level
Previous Work Experience
1
Work Description:
Virtual Assistant, Database Manager, Team Leader
Company Name:
The Stampini Platinum Real Estate
Work Experience:
2 Years
2
Work Description:
Product Trainer, Operations Supervisor
Company Name:
iQor
Work Experience:
4 Years Or More
My Skills
Administrative Support
Admin Assistant Level 5
Telephone Handling Level 5
Call Center Skills Level 5
BPO Level 5
Time Management Level 4
Helpdesk Level 4
Email Handling Level 4
Data Processing Level 4
Calendaring Level 4
Data Entry Level 3
General Office Skills Level 3
Typing Level 3
Customer Service
Phone Support Level 5
Order Processing Level 5
Email Support Level 5
Customer Support Level 5
Chat Support Level 4
Would you like to see more profiles? Join Outsourcely
Founded in 2014
400,000+
Remote Workers
180+
Countries
50,000+
Startups
450K+
Monthly Messages
Find great talent. Hire directly. Pay zero commission fees.