Dell Computers: - Providing customer service/tech support/sales consultation via email, phone, remote support and chat. - First setup assistance for computers and accessories. - Troubleshooting issues related to hardware (computer and accessories), software (infection, OS and drivers installation, various programs). - Making outbound calls in order to assist clients with new products or escalated issues. At&t internet service: - Providing customer service/tech support via phone and email. - Troubleshooting internet issues: slow connectivity, infections, modem drivers installation, etc. - Using remote connection for various issues, such as new installations. MortgageCEO.com (acquired by Elliemae.com) - Implementation for new client accounts. - Providing tech support to end users about CRM online software via email, phone and ticket system. - Creating How to guides about CRM features. - Performing outbound calls to clients with usage problems.