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Remote Worker Profile
Internet Browsing, Customer Support, Technical Support, Spanish, HTML, Rapid Skill Learning, Microsoft Powerpoint, Microsoft Word, Problem Solving, Team Player
Internet Browsing, Customer Support, Technical Support, Spanish, HTML, Rapid Skill Learning, Microsoft Powerpoint, Microsoft Word, Problem Solving, Team Player
Name: Jose Leon
Location: Santa Ana, El Salvador
Available: Part Time 30 Hours/Week or Less
Gender: Male
Desired Salary: $400/Month
Age: 41
Name: Jose Leon
Available: Part Time 30 Hours/Week or Less
Desired Salary: $400/Month
Location: Santa Ana, El Salvador
Gender: Male
Age: 41
About Me
Dell Computers: - Providing customer service/tech support/sales consultation via email, phone, remote support and chat. - First setup assistance for computers and accessories. - Troubleshooting issues related to hardware (computer and accessories), software (infection, OS and drivers installation, various programs). - Making outbound calls in order to assist clients with new products or escalated issues. At&t internet service: - Providing customer service/tech support via phone and email. - Troubleshooting internet issues: slow connectivity, infections, modem drivers installation, etc. - Using remote connection for various issues, such as new installations. MortgageCEO.com (acquired by Elliemae.com) - Implementation for new client accounts. - Providing tech support to end users about CRM online software via email, phone and ticket system. - Creating How to guides about CRM features. - Performing outbound calls to clients with usage problems.
Work Environment
  • Work Place: Home
  • Work Station: Laptop
  • Internet Speed: 5-6 Mbps
English Speaking & Writing
  • English Speaking: Fluent English
  • English Writing: College Level
Previous Work Experience
1
Work Description:
Implementation Specialist for new clients
Company Name:
MortgageCEO/Elliemae
Work Experience:
4 Years Or More
2
Work Description:
Sales Representative
Company Name:
Volaris
Work Experience:
Less Than 12 Months
3
Work Description:
Technical Support Representative
Company Name:
Dell Computers
Work Experience:
4 Years Or More
4
Work Description:
Technical Support
Company Name:
At&t
Work Experience:
Less Than 12 Months
My Skills
General Computer Skills
Internet Browsing Level 5
Typing Speed Level 4
Rapid Skill Learning Level 4
Microsoft Powerpoint Level 4
Microsoft Word Level 4
Problem Solving Level 4
Team Player Level 4
Microsoft Excel Level 3
Google Docs Level 3
Attention to Detail Level 3
Customer Service
Customer Support Level 5
Technical Support Level 5
Email Support Level 4
Phone Support Level 4
Chat Support Level 4
Order Processing Level 3
Administrative Support
Internet Research Level 4
Call Center Skills Level 4
Telephone Handling Level 3
Helpdesk Level 3
Data Entry Level 3
Admin Assistant Level 3
Sales & Marketing
CRM Level 4
Telemarketing Level 4
Google AdWords Level 3
Email Marketing Level 3
Sales Level 3
Web Development
HTML Level 4
CSS Level 3
Translation & Languages
Spanish Level 5
Design & Multimedia
Adobe Acrobat Level 3
Software Development
Desktop Applications Level 3
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