Remote Worker Profile
Rapid Skill Learning, Flexible Schedule, Data Entry, Spanish (Spain), Attention to Detail, Fast Pace Working, Internet Browsing, Problem Solving, Typing Speed, Call Center Skills
Name: Nicaury Duran
Location: Santiago, Dominican Republic
Available: Full Time 40 Hours/Week or More
Gender: Female
Desired Salary: $500/Month
Age: 28
Name: Nicaury Duran
Available: Full Time 40 Hours/Week or More
Desired Salary: $500/Month
Location: Santiago, Dominican Republic
Gender: Female
Age: 28
About Me
Hi, my name is Nicaury. I have been in the Customer Service industry for nearly 10 years now. I worked in a Call Center for one of the largest rebate companies in the US. I started as a Customer Service Rep, assisting customers with rebate related questions over the phone, via chat, e-mail and also, throughout my time as a rep, I worked in other areas of the business such as Data Entry and Back Office Support.
After 3 years, I was promoted to Quality Auditor. During that time, I had the responsibility of monitoring the contacts handled by the agents in the project, developing them and making sure we were complying with our Client's quality standards. I was in this position for 3 more years before being promoted to Operations Supervisor. Some of my responsibilities included monitoring my team's performance, creating action plans when deficiencies were found, completing reports, helping with the recruitment of qualified personnel, serving as a link between the company and our Clients, making sure our goals were being achieved, monitor productivity rates, among many other tasks.
I consider myself a reliable person, with strong analytical skills, an eye for details and guaranteed quality. I am a hard worker and assure you I will give my best in any task I am assigned with. I look forward to working with you!
Work Environment
- Work Place: Home
- Work Station: Desktop
- Internet Speed: 7 Mbps and Higher
English Speaking & Writing
- English Speaking: Fluent English
- English Writing: College Level
Previous Work Experience
1
Work Description:
Customer Service (phone, chat and e-mail support)
Company Name:
United Nearshore Operations
Work Experience:
3 Years
2
Work Description:
Quality Auditor
Company Name:
United Nearshore Operations
Work Experience:
3 Years
3
Work Description:
Operations Supervisor
Company Name:
United Nearshore Operations
Work Experience:
4 Years Or More
My Skills
General Computer Skills
Flexible Schedule
Rapid Skill Learning
Typing Speed
Problem Solving
Internet Browsing
Fast Pace Working
Attention to Detail
Google Docs
Microsoft Excel
Microsoft Outlook
Microsoft Powerpoint
Microsoft Word
Team Player
Administrative Support
Data Entry
Transcription
Typing
Internet Research
Email Handling
Call Center Skills
General Office Skills
Customer Service
Chat Support
Phone Support
Order Processing
Email Support
Customer Support
Translation & Languages
Spanish (Spain)
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