My name is Xilonem Patricia and I am from Nicaragua. I am responsible, hard working, efficient and a fast learner. I have over 8 years of experience in multiple fields of the call center industry. I worked for one of the largest BPO companies in the world and have experience as a customer service representative (general care, retention, acquisition) as well as inbound and outbound sales, mostly through phone, however, have the skills to offer my services via email as well. I worked for multiple years in Quality Assurance and have vast experience and knowledge as a quality evaluator. I was recognized as top quality representative multiple times and have supported customer service, technical support and sales. I have some management experience. I am bilingual (Spanish and English), am energetic and ready to work!