I've been with the BPO industry for almost 2 years as a Customer Service Support, Technical Support, Telemarketer, Televerifier and a Fraud Analyst. With that said experience I did enhance my abilities and skills most especially with regards to Customer Service. My communication skills, my knowledge on how to use the tools that are used on a specific account, the idea on how I can improve my soft skills especially when talking to foreign customers, on how am I going to adopt their culture, on how to build the best relationship to customers over the phone. I really did enjoy all of those things. Most of the time being a Customer Service Support really brings out a lot of stress but I really do believe that once you love and like what you are doing then everything good will follow. I'm skilled and trained enough already with regards to this industry. I always want to mention this to wherever or whoever I may work with. I may not be the best agent but I always do perform well.