I started working as a CRS way back 2016 as a project hire, I was able to balance work and school at the same time it was hard but I managed. After graduation I decided to continue my job and work for 2years- my experienced molded my skills in customer service. Personable and dependable professional with more than 5 years’ intensive and diverse experience in providing exceptional customer service. Highly skilled in contacting customers to respond to inquiries or notifying them of claim investigation results or any planned adjustments. Well-versed in resolving customers’ grievances or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Comprehensive knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription and designing forms. Solid interpersonal and communication skills.