I have been working on a BPO (call center) industry for 8years now. I've handled outbound and inbound accounts, from customer service to sales, from phone to chat support. My very 1st account was a credit card account. It was an outbound sales account and would call customers who are preselected or prequalified to receive a credit card. Then my 2nd account was a US telecom company. It was an inbound account. Then an accounting software wherein I would receive calls from business owners and accountants. Then my current was an Australian airline wherein I handle sales account both phone and chat. I have been awarded as best agent and with highest NPS score. I always see to it that I meet all my metrics and pass my monthly scores.