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Google Docs, BPO, Call Center Skills, Data Entry, Email Handling, Typing, Email Support, Phone Support, Attention to Detail, Admin Assistant
Google Docs, BPO, Call Center Skills, Data Entry, Email Handling, Typing, Email Support, Phone Support, Attention to Detail, Admin Assistant
Name: Karen Vidallo
Location: Cavite, Philippines
Available: Full Time 40 Hours/Week or More
Gender: Female
Desired Salary: $700/Month
Age: 32
Name: Karen Vidallo
Available: Full Time 40 Hours/Week or More
Desired Salary: $700/Month
Location: Cavite, Philippines
Gender: Female
Age: 32
About Me
I always do my best in every task entrusted upon me with the highest quality of output possible. Hence, I am looking for a job commensurate my skills and abilities. I'm a graduate of Business Administration major in Business Management. I have more than 8 years of experience in Customer Service assisting U.S. (4 years) and Australian customers (more than 4 years). I was trained at a large Call Center in the Philippines and assisted the training department. I also have 2 years of experience in Online English teaching. I have taught Korean, Japanese, Chinese and Russian students. I can provide e-mail, ticket and phone support and will do everything I can to delight your customers. Communication is my passion and I firmly believe in fully comprehending customers' needs in order to achieve customer satisfaction. Throughout the years of my experience as a Customer Service Agent, I have managed to hone skills that are very close to my personality and that I consider essential to quality customer services, such as patience, attentiveness, clarity, positive attitude, time management, empathy, calmness, promptitude, and persuasiveness. I am always willing to learn and will fully familiarize myself with the product in order to provide the best possible support to customers. I am a full-time freelancer and can work Australian or U.S. business hours.
Work Environment
  • Work Place: Home
  • Work Station: Laptop
  • Internet Speed: 5-6 Mbps
English Speaking & Writing
  • English Speaking: Fluent English
  • English Writing: Professional Level
Previous Work Experience
1
Work Description:
Logistics-Pricing,Freight Quote,Account Management
Company Name:
American Power Conversion by Schneider Electric
Work Experience:
3 Years
2
Work Description:
E-mail and Chat Advisor/ Technical Support
Company Name:
Affiliated Computer Services / A Xerox Company
Work Experience:
1 Year
3
Work Description:
Inbound/outbound calls/chat/email/Order Management
Company Name:
Teletech Customer Care Management
Work Experience:
4 Years Or More
4
Work Description:
Data Entry/ PDF to Document Conversion
Company Name:
Upwork
Work Experience:
Less Than 6 Months
5
Work Description:
Financial Advisor/Insurance/Sales
Company Name:
Pru Life Of UK
Work Experience:
3 Years
6
Work Description:
Travel Agency/Booking/Sales/Management/Website Dev
Company Name:
Sophil Travel And Tours
Work Experience:
Freelance
7
Work Description:
Online English Teaching-Chinese
Company Name:
Acadsoc
Work Experience:
Less Than 12 Months
8
Work Description:
Online English Teaching-Japanese
Company Name:
Weblio Eikawa Japan
Work Experience:
1 Year
My Skills
Administrative Support
Typing Level 5
Email Handling Level 5
Data Entry Level 5
Call Center Skills Level 5
BPO Level 5
Time Management Level 4
Transcription Level 4
Travel Planning Level 4
Video Upload Level 4
Fulfillment Orders Level 4
Drop Shipping Level 4
Telephone Handling Level 4
Office Admin Level 4
Internet Research Level 4
Admin Assistant Level 4
Calendaring Level 4
Data Processing Level 4
General Office Skills Level 4
Helpdesk Level 4
Brand Registry Level 3
Inventory Health Level 3
Virtual Assistant Level 3
Medical Billing Level 3
Event Planning Level 3
Desktop Support Level 3
Content Moderation Level 3
Article Submission Level 3
Sourcing Level 3
Customer Service
Phone Support Level 5
Email Support Level 5
Order Processing Level 3
Customer Support Level 3
General Computer Skills
Google Docs Level 5
Attention to Detail Level 4
Sales & Marketing
Account Management Level 3
Corporate Brand Identity Level 3
CRM Level 3
Business Services
Recruiting Level 3
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