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Remote Worker Profile
BPO, Call Center Skills, Customer Support, Internet Research, Time Management, Order Processing, Phone Support, Technical Support, Telemarketing, Attention to Detail
BPO, Call Center Skills, Customer Support, Internet Research, Time Management, Order Processing, Phone Support, Technical Support, Telemarketing, Attention to Detail
Name: Joey Marlowe Villano
Location: San Jose Del Monte, Philippines
Available: Full Time 40 Hours/Week or More
Gender: Male
Desired Salary: $700/Month
Age: 27
Name: Joey Marlowe Villano
Available: Full Time 40 Hours/Week or More
Desired Salary: $700/Month
Location: San Jose Del Monte, Philippines
Gender: Male
Age: 27
About Me
I have more than 5 successful years of experience in the BPO industry, working with American and Australian clients as a Customer Service, Collections, Sales, and Technical Support Representative, in some of the well-known call center companies here in the Philippines. First, as a Customer Service and Collections Representative, one of my responsibilities was to make sure I give a proper and accurate response to our customer’s inquiries. This helped me enhance my skills in dealing with different types of customers and handling different situations. Second, as a Technical Support Representative, my job was to ensure full resolution to our costumer’s technical problem/s with our service and assure they get the best experience out of our products. Lastly, as a Sales Representative, my responsibility is to make sure I provide the numbers that our client/company needs while assuring that our customers get the best out of their money. These different lines of businesses helped me grow as a better individual and with my career development. Throughout this experience, it further developed my English communication skills, was able to adapt to shifting schedules, familiarize with different cultures and work with less supervision.
Work Environment
  • Work Place: Home
  • Work Station: Desktop
  • Internet Speed: 7 Mbps and Higher
English Speaking & Writing
  • English Speaking:
  • English Writing: Professional Level
Previous Work Experience
1
Work Description:
Inbound Sales Representative
Company Name:
NCO/SPRINT
Work Experience:
1 Year
2
Work Description:
Customer Service Consultant
Company Name:
Teletech/AAPT / IINET
Work Experience:
2 Years
3
Work Description:
L2 Outbound Sales Representative
Company Name:
Acquire Asia Pacific/DODO
Work Experience:
Less Than 12 Months
4
Work Description:
Technical Support Representative
Company Name:
Convergys/AT&T UVERSE
Work Experience:
1 Year
5
Work Description:
Online ESL Teacher
Company Name:
ACADSOC
Work Experience:
1 Year
My Skills
General Computer Skills
Team Player Level 4
Attention to Detail Level 4
Fast Pace Working Level 4
Flexible Schedule Level 4
Internet Browsing Level 4
Microsoft Excel Level 4
Microsoft Powerpoint Level 4
Microsoft Word Level 4
Typing Speed Level 3
Problem Solving Level 3
Google Docs Level 3
Administrative Support
BPO Level 5
Time Management Level 5
Internet Research Level 5
Call Center Skills Level 5
Admin Assistant Level 4
Email Handling Level 4
Virtual Assistant Level 4
Typing Level 3
Desktop Support Level 3
Sales & Marketing
Telemarketing Level 5
Facebook Marketing Level 4
Sales Level 4
Social Networking Level 4
Email Marketing Level 3
CRM Level 3
Social Media Marketing Level 3
Customer Service
Technical Support Level 5
Phone Support Level 5
Order Processing Level 5
Customer Support Level 5
Translation & Languages
Filipino Level 4
Design & Multimedia
Microsoft PowerPoint Level 4
Writing & Content
Copy Editing Level 3
Programming & IT
CMS Level 3
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