Back
Remote Worker Profile
BPO, Time Management, Email Support, Project Management, Business Management, Data Interpretation, Management Skills, Operations Management, Program Management, Spanish
BPO, Time Management, Email Support, Project Management, Business Management, Data Interpretation, Management Skills, Operations Management, Program Management, Spanish
Name: Pedro King
Location: Guatemala, Guatemala
Available: Part Time 30 Hours/Week or Less
Gender: Male
Desired Salary: $2400/Month
Age: 34
Name: Pedro King
Available: Part Time 30 Hours/Week or Less
Desired Salary: $2400/Month
Location: Guatemala, Guatemala
Gender: Male
Age: 34
About Me
I have a very diverse work background, all the way from owning my own translation agency to working for multinational corporations. I started out very young, while I was still in High-School I realized I had a potential to translate well from English to Spanish and vice-versa, so I decided to start my own Translation Agency. I have also had the opportunity to work for several multinational corporations such as Telus International and Xerox. For Telus I worked on Customer Support operations, both as a Customer Support representative and also as a Team Manager for the German and Mobile markets. From there I moved to Xerox, where I started as an individual contributor (Virtual Sales Administrator) and moved up to a Management position within a year. Becoming a Manager for a Virtual Sales Administrators Group. After successfully performing that job, I decided to make a lateral move to another Department, where I became the Manager for Shared Capabilities. Below some Key Accomplishments (more to be provided if needed): - Successfully Transitioned Operational Processes - Created and Implemented Tools to Improve Processes and Reduce Processing Time (Trackers, Scorecard, Checklists, Evaluation Matrix...) - Created and Facilitated Training Material (All induction training for new hires, Salesforce, Leadership, Processes...) - Implementation and Improvement of KPIs (Revenue Generation plans, Improving KPIs for RBC implementation...)
Work Environment
  • Work Place: Office
  • Work Station: Laptop
  • Internet Speed: 5-6 Mbps
English Speaking & Writing
  • English Speaking: Fluent English
  • English Writing: Professional Level
Previous Work Experience
1
Verified
Work Description:
Manager, Shared Capabilities
Verified
Company Name:
Xerox
Work Experience:
1 Year
2
Work Description:
Manager, Sales Administration
Company Name:
Xerox
Work Experience:
2 Years
3
Work Description:
Virtual Sales Administrator
Company Name:
Xerox
Work Experience:
1 Year
4
Work Description:
Multilingual Team Manager
Company Name:
Telus
Work Experience:
2 Years
5
Work Description:
German Back-office Customer Support
Company Name:
Telus
Work Experience:
Less Than 12 Months
6
Work Description:
Owner and Lead Translator and Transcriber
Company Name:
King Translations
Work Experience:
4 Years Or More
7
Work Description:
Project Manager - Virtual Services
Company Name:
Officient
Work Experience:
1 Year
8
Work Description:
Technical Customer Support
Company Name:
Guest-Tek Interactive Entertainment
Work Experience:
1 Year
My Skills
Administrative Support
BPO Level 5
Time Management Level 5
Email Handling Level 4
General Office Skills Level 4
Internet Research Level 4
Transcription Level 4
Typing Level 4
Virtual Assistant Level 4
Data Processing Level 4
Data Entry Level 4
Admin Assistant Level 4
Calendaring Level 4
Call Center Skills Level 4
Sourcing Level 3
Finance & Management
Program Management Level 5
Operations Management Level 5
Management Skills Level 5
Data Interpretation Level 5
Business Management Level 5
Project Planning Level 3
Six Sigma Level 3
Strategic Planning Level 3
General Computer Skills
Typing Speed Level 3
Team Player Level 3
Problem Solving Level 3
Fast Pace Working Level 3
Flexible Schedule Level 3
Google Docs Level 3
Internet Browsing Level 3
Microsoft Excel Level 3
Microsoft Outlook Level 3
Microsoft Powerpoint Level 3
Microsoft Word Level 3
Writing & Content
Proofreading Level 4
Translation Level 4
Word Processing Level 4
Financial Research Level 3
Business Services
Project Management Level 5
Business Consulting Level 3
Recruiting Level 3
Statistical Analysis Level 3
Customer Service
Email Support Level 5
Customer Support Level 4
Translation & Languages
Spanish Level 5
German Level 3
Would you like to see more profiles? Join Outsourcely
Founded in 2014
400,000+
Remote Workers
180+
Countries
50,000+
Startups
450K+
Monthly Messages
Find great talent. Hire directly. Pay zero commission fees.