I have a very diverse work background, all the way from owning my own translation agency to working for multinational corporations. I started out very young, while I was still in High-School I realized I had a potential to translate well from English to Spanish and vice-versa, so I decided to start my own Translation Agency. I have also had the opportunity to work for several multinational corporations such as Telus International and Xerox. For Telus I worked on Customer Support operations, both as a Customer Support representative and also as a Team Manager for the German and Mobile markets. From there I moved to Xerox, where I started as an individual contributor (Virtual Sales Administrator) and moved up to a Management position within a year. Becoming a Manager for a Virtual Sales Administrators Group. After successfully performing that job, I decided to make a lateral move to another Department, where I became the Manager for Shared Capabilities. Below some Key Accomplishments (more to be provided if needed): - Successfully Transitioned Operational Processes - Created and Implemented Tools to Improve Processes and Reduce Processing Time (Trackers, Scorecard, Checklists, Evaluation Matrix...) - Created and Facilitated Training Material (All induction training for new hires, Salesforce, Leadership, Processes...) - Implementation and Improvement of KPIs (Revenue Generation plans, Improving KPIs for RBC implementation...)