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Attention to Detail, Fast Pace Working, Rapid Skill Learning, Google Docs, Microsoft Excel, Microsoft Outlook, Microsoft Powerpoint, Microsoft Word, Problem Solving, Typing Speed
Attention to Detail, Fast Pace Working, Rapid Skill Learning, Google Docs, Microsoft Excel, Microsoft Outlook, Microsoft Powerpoint, Microsoft Word, Problem Solving, Typing Speed
Name: Claudia Candelaria
Location: Santo Domingo, Dominican Republic
Available: Part Time 30 Hours/Week or Less
Gender: Female
Desired Salary: $900/Month
Age: 27
Name: Claudia Candelaria
Available: Part Time 30 Hours/Week or Less
Desired Salary: $900/Month
Location: Santo Domingo, Dominican Republic
Gender: Female
Age: 27
About Me
I have been in the Customer Service industry for 8 years. I have experience as a Customer Service representative for 4 years, in which my responsibilities included, but not limited to: answering the customer's concerns and questions regarding the products they are calling about and assist them with any service request they may have. Also 2 years of experience as a Workforce Analyst. My responsibilities included: keeping track of all phoned and off the phones activities, as well as their adherence to their schedule and key performance indicators (KPI) for the campaign using different tracking software; and 2 years of experience as a Reporting Analyst, my responsibilities include creating and developing tools to assist operations to track and improve their agent's performance, using Microsoft Excel, etc., for Alorica S. R. L. I also bring to the table strong computer proficiency in MS Word, MS Excel, MS PowerPoint, MS Outlook, VBA, database applications and a college graduate degree (law major).
Work Environment
  • Work Place: Home
  • Work Station: Laptop
  • Internet Speed: 5-6 Mbps
English Speaking & Writing
  • English Speaking: Fluent English
  • English Writing: College Level
Previous Work Experience
1
Work Description:
Reporting Analyst
Company Name:
Alorica, S. R. L.
Work Experience:
4 Years Or More
2
Work Description:
Workforce Analyst
Company Name:
Alorica, S. R. L.
Work Experience:
2 Years
3
Work Description:
Customer Service representative
Company Name:
Alorica, S. R. L.
Work Experience:
4 Years Or More
4
Work Description:
Customer Service representative
Company Name:
ACS
Work Experience:
2 Years
My Skills
General Computer Skills
Attention to Detail Level 5
Typing Speed Level 5
Problem Solving Level 5
Microsoft Word Level 5
Fast Pace Working Level 5
Rapid Skill Learning Level 5
Google Docs Level 5
Microsoft Excel Level 5
Microsoft Outlook Level 5
Microsoft Powerpoint Level 5
Internet Browsing Level 4
Flexible Schedule Level 4
Customer Service
Chat Support Level 5
Technical Support Level 5
Phone Support Level 5
Order Processing Level 5
Email Support Level 5
Customer Support Level 5
Writing & Content
Translation Level 4
English Punctuation Level 4
English Proofreading Level 4
Copy Editing Level 4
Communications Level 4
Catch Phrases Level 4
Academic Writing Level 4
Translation & Languages
Spanish Level 4
Business Services
Legal Level 4
Administrative Support
Transcription Level 4
Programming & IT
Microsoft Access Administration Level 3
Design & Multimedia
Microsoft PowerPoint Level 3
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