Build training schedules, training plans, design modules, assessments and incorporate training in a virtual workspace for delivery centers. Manage entire project quality from launch to steady state and liaising with the Project Manager and Field Project Manager to ensure that project quality is met. Strategize the quality process and incorporate the most effective strategy to stabilize quality and bring the project to steady state at the earliest. Implement ID strategies for Content development of new training modules based on the TNI and TNA. Accent, Email & Chat Etiquette. MS Office, Cultural Orientation (US, UK) Audit and Version Control Training Content of Voice, Soft Skills and Culture. Trainer Effectiveness by conducting quarterly audits on facilitation skills, content delivery, and trainer attributes.Publish pre-and post-training effectiveness to the Operation on the weekly and monthly basis.Analysis gaps in skills of the workforce based on customer feedback, performance appraisals overall employee feedback and then design. Create training modules and then evaluate and enable employees to achieve both professional and personal goals. Engaging the leadership team and organizing Leadership Training for Front Line Managers and Management Trainers. The Super Trainer role involves training New Trainers on Voice & Accent for English, Soft Skills Training, Personality Development and Business Etiquette.