My name is Allena Cruz. I have more than 8 years experience in the Call Center Industry to 3 different companies. With my call center experience, I had the opportunity to handle both inbound and outbound campaigns via phone and email support. I also had collections background and handled order entry, tech support and sales. I am proficient with the Microsoft Office. I can perform tasks using Microsoft Excel and can do PowerPoint Presentation. I am currently working as a Customer Service Representative for an online shopping store called PatPat for more about 2 years now. I have great communication skills (oral and written) and have great work ethic, excellent in time management and have the ability to work well with a team and I can also work in a self-directed environment. With my past work experience, I have always exceeded my employers’ expectations. I will do the same for your company. I’m a fast learner and always willing to learn. I am detail oriented.