Top-notch service. Professionalism. Honesty. Dedication. I've always been passionate about writing ever since I could remember. I've worked as a content writer for a Marketing company based in California for almost a year where I did a lot of forum posting, blog writing, guest post writing, product descriptions, and a bit of proofreading on the side. Before pursuing my dream of being a full-fledged freelancer, I enjoyed working as a Customer Service Representative (CSR) for a global travel account that offers flights, hotels, rental cars, and vacation packages. My role included answering customers' queries and resolving issues with current and past reservations. I also assisted customers through various platforms—phone, email, and live chat. Aside from my experience as a CSR, I also spent some time in Technical Support where I handled a range of tasks including troubleshooting phone, cable, and internet products, along with addressing customers' billing concerns, delivering successful sales pitches, and a bit of customer service on the side.